Field Service Technician

Who are we

Family owned since 1975, we have provided the highest quality end-of-line packaging equipment in the industry. With our exceptional service to our valued customers, Hamrick Packaging Systems has a reputation for outstanding leadership, innovation, and expertise.

Our team uses their creativity and talent to invent new solutions, meet new demands, and offer the most effective services and products in the packaging industry, both locally and globally.

We sincerely hope that you’ll consider coming to work with us!

Some of the rewards of working here

• Full support and career-development resources to expand your skills, enhance your expertise, and maximize your potential along your career journey.
• An inclusive culture, where teammates are empowered to bring ideas to the table and act.
• Generous health benefits package, 401k, nine (9) paid holidays, and opportunity for career and compensation growth.
• A brand-new building located in the Maplecrest Business Park, Kent, OH.

What we expect of you as a Field Service Technician

We have an immediate opening for a Field Service Technician to service and install Hamrick packaging machinery in customer facilities.

The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

What you will do

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Plan and perform a variety of assembly, testing and adjustments on machine assemblies with primary emphasis on the electro-mechanical systems.
• Assist and guide the installation, adjustment, and repair of finished equipment at customers’ location.
• Instruct customer personnel (and co-workers) on proper operation of equipment.
• Basic controls programming and troubleshooting of electro-mechanical systems.
• Apply all safety practices and procedures of the trade and Hamrick standards.
• Monitor erection and installation of equipment to ensure that company guidelines and tolerances have been met.
• Service company products at customer sites; testing, troubleshooting, and adjusting as needed.
• Use various gauges, meters, and electrical testing equipment to check specifications.
• Provide technical support to customers over the telephone, addressing and resolving questions and problems.
• Communicate with appropriate company employees regarding product problems to facilitate problem resolution.
• Complete all required records and documentation for customers and for the company.
• Determine the acceptance of equipment erection.
• Remain technically competent and keep current in new developments within the industry.

Preferred Qualifications

• Proven Field Service experience.
• Ability to troubleshoot, test, repair, and service technical equipment.
• English literacy.
• Ability to work flexible shifts and to adapt to changing work schedules.
• Technical degree or certification.
• Sound working knowledge of the PC computer platform and Windows operating system environment.
• Strong technical skills related to the installation, repair, and servicing of equipment.
• Ability to discern color coded wiring and components.
• Working knowledge of low voltage circuitry.

Requirements and Skills

• Must be able to travel throughout the United States, Canada, and Mexico.
• Must hold a valid US Driver’s License and clean driving record.
• Must hold a valid US Passport.
• Must be able to lift up to 50 lbs.
• Must be able to walk up and down stairs, climb ladders, and lay on the floor.

Job Type

• Full Time, Some Overtime, Willingness to Travel up to 80%

Last updated : 2024-05-16