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5 Night Auditor Jobs in Martinsburg, WV

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Hampton Inn
Martinsburg, WV | Part Time | Full Time
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Knights Inn Martinsburg, WV
Martinsburg, WV | Part Time | Full Time
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Comfort Inn by Choice Hotels
Martinsburg, WV | Full Time | Part Time
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Night Auditor
Hampton Inn Martinsburg, WV
$30k-38k (estimate)
Part Time | Full Time | Accommodations 3 Months Ago
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Hampton Inn is Hiring a Night Auditor Near Martinsburg, WV

Department – Front Office

Reports to – Front Office Manager

Hours- 11PM-7AM

Weekends and Holidays required

What’s the job? The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. Your day-to-day

· Be the warm welcome that kicks off a memorable guest experience

· Acknowledge Hilton Honors members and returning guests, in person or on the phone

· Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay

· Handle cash and credit transactions

· Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes

· Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns

· Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary

· Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed

· Take pride in your appearance and place as a brand ambassador

· Always know what events and activities are on the day’s schedule

· Jump into other ad-hoc duties when your colleagues need your help

What we need from you

· Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to

· Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories

· Fluency in the local language - extra language skills would be great, but not essential

· Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers

· Flexibility - night, weekend and holiday shifts are all part of the job

· You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential

· Experience - ideally, you’ll have spent at least one year in a front desk or guest service position

· Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling

Job Type: Full time/Part time

Salary: $14.00 /hour

Job Types: Full-time, Part-time

Pay: $14.00 per hour

Schedule:

  • 8 hour shift
  • Holidays
  • Night shift
  • Weekends as needed

Work setting:

  • In-person

Work Location: In person

Job Summary

JOB TYPE

Part Time | Full Time

INDUSTRY

Accommodations

SALARY

$30k-38k (estimate)

POST DATE

03/19/2023

EXPIRATION DATE

05/31/2024

WEBSITE

princeton.hamptoninn.com

HEADQUARTERS

PRINCETON, NJ

SIZE

<25

FOUNDED

2008

CEO

JOHN PARKIN

REVENUE

<$5M

INDUSTRY

Accommodations

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