LOCATION:
Hampton & Inn Suites Scioto Downs

ABOUT HOTEL/COMPANY:
The Hampton Inn & Suites Scioto Downs is managed by Vista Host Management Company and looking for our next Guest Service Manager. Vista Host is a nationally recognized hotel management company with nearly 30 properties nationwide. The Hampton Inn & Suites is conveniently connected to the Eldorado Scioto Downs Casino

WHY WORK FOR US?
This position is perfect for those with years of experience working the front desk and are looking to continue their career in a hospitality management position.

• Starting Salary at $40k, plus industry-leading bonus plan, paid quarterly!
• Vacation / Holiday / Sick / Bereavement Pay
• Health / Dental / Vision Insurance Available
• Life / STD Insurance Available
• 401k Program
• Employee Discounts (both Brand and Company Hotels)
• Free, Third-Party Employee Assistance Program (personal & professional)

POSITION TITLE: Guest Service Manager

REPORTS TO: Assistant General Manager / General Manager

POSITION SUMMARY: The Guest Service Manager is a multi-dimensional role that requires performing multiple job duties, often simultaneously. The Guest Service Manager coordinates front desk activities and ensures complete satisfaction of all guests. Additional responsibilities include: communicating with all departments, managing reservations and room assignments, assisting with the F&B operation and responding to guest requests, inquiries and escalations. DUTIES AND RESPONSIBILITIES:

• Ensure front desk is tidy and has all necessary materials (e.g. key cards, packets, etc.)
• Train, supervise and support front desk
• Recruit and train new employees
• Create, organize, and maintain scheduling for all front office employees
• Assign tasks and ensure all front of house positions are covered for duration of shift
• Ensure timely and accurate customer service
• Handle complaints and specific customer requests
• Troubleshoot emergencies
• Monitor stock and order office supplies
• Review and respond to all in-house and 3rd party reviews.
• All other duties as assigned/required.

POSITION REQUIREMENTS:

• Must be able to communicate in English both written and verbally.
• Must be able to stand for long periods of time.
• Must be able to lift 20 lbs.

Job Type: Full-time

Pay: Up to $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• On call
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel Management: 2 years (Required)
• Hilton: 1 year (Required)
• Hotel Front Desk: 3 years (Required)

Ability to Relocate:

• Columbus, OH 43137: Relocate before starting work (Required)

Work Location: In person