Front Desk Agent

Location: Jackson, MS, 39202

Job Description:

The Front Desk Agent will be responsible for providing excellent customer service to guests, checking guests in and out of the hotel, answering phone calls and emails, and handling guest requests and complaints. The ideal candidate will have a friendly and outgoing personality, excellent communication skills, and the ability to multitask in a fast-paced environment.

Responsibilities:

• Greet guests and check them in and out of the hotel
• Answer phone calls and emails and respond to guest requests and complaints
• Provide information about hotel amenities, services, and local attractions
• Handle cash and credit card transactions and maintain accurate records
• Assist with room reservations and cancellations
• Maintain a clean and organized front desk area
• Perform other duties as assigned by management

Requirements:

• High school diploma or equivalent
• Previous experience in customer service or hospitality preferred
• Excellent communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Proficient in Microsoft Office and other computer programs
• Ability to work flexible hours, including nights, weekends, and holidays