The General Manager’s role is to successfully manage the overall operations of the hotel as well as to demonstrate excellent leadership skills. The General Manager must be able to ensure hotel profitability, maintain superior customer service standards, properly maintain the company asset and instill in others the ability and confidence to succeed.

Duties and Responsibilities

Business Development

• Stay current with industry trends and monitors strengths and weakness of competition.
• Develop business plans designed to maximize property customer satisfaction, profitability, and market share.

• Ensure property business plans are aligned with company and brand business strategies.

Sales & Marketing

• Work closely with the Sales & Marketing team to develop revenue generating strategies for property.

• Identify new business leads, develop tailored sales approach, and actively pursue leads with Sales & Marketing team.

• Ensure sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals.

Team Management

• Create a cohesive and high-performance management team that continuously strives for positive results and improvement.

• Coach the management team by providing specific feedback and hold them accountable for performance.
• Create and effectively execute development plans for both direct reports based on their individual strengths, development needs, and career aspirations.
• Actively support the staffing process.

• Ensure effective work processes, systems and teamwork are in place to maximize individual and overall hotel performance.

Brand Champion

• Serve as a passionate brand advocate and ensures that the intent of the brand is reflected through the guest experience.

• Communicate a clear and consistent message regarding hotel and brand goals to employees, hotel leadership team, and owners.

• Serve as a role model by demonstrating exceptional work ethic and service delivery for all team members.

Financial Analysis

• Review business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction.

• Ensure property operates within budgetary guidelines to achieve profit margin goals.

Human Resources

• Ensure all team members are treated fairly, and with respect.

• Build rapport with team members by fostering an environment of open communication (open door policy).

• Ensure pay and benefits are appropriate for labor market.

Revenue Management

• Work with Revenue Manager to develop effective pricing strategies.

• Identify ways to grow occupancy, REVPAR and market share.

• Actively participate in all bi-weekly Revenue Management meetings.

Owner Relations

• Build strong rapport with ownership group through proactive and on-going communications.

• Keep owners informed of brand initiatives and guest experiences.

• Provide owners with in-depth analysis of hotel performance, to include guest, financial and team members stats.

Guest Relations

• Interact with guests on a frequent basis to obtain feedback about their experience.

• Utilize guest feedback to recognize outstanding team member service performance and improve service delivery.

• Emphasize and hold leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations.

• Anticipate the needs of large groups or high profile guests in order to deliver flawless service.

Job Type: Full-time

Pay: $50,000.00 - $54,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 2 years
• 3 years

Shift:

• 10 hour shift
• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Education:

• Associate (Preferred)

Experience:

• Management: 3 years (Preferred)
• Hotel: 3 years (Required)

Work Location: In person