Front Office Manager is responsible for administering front office functions and supervising staff on a daily basis. Position directs and works with hotel manager and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guests and employee satisfaction and maximizes the financial performance of the department.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

* Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

* Develops specific goals and plans to prioritize, organize, and accomplish your work

* Handles complains, settling disputes, and resolving grievances and conflicts

* Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met

* Ensures that regular on-going communication is happening with employees, to create awareness of business objectives and communicate expectations

Supporting Management of Front Desk Team

* Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial / business decision making; demonstrates honesty / integrity; leads by example

* Encourages and builds mutual trust, respect, and cooperation among team members

* Serving as a role model to demonstrate appropriate behaviors

* Supervises and manages employees. Manages all day-to-day operations

* Understands employee positions well enough to perform duties in employees' absence

* Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team

Ensuring Exceptional Customer Service

*Provides services that are above and beyond for customer satisfaction and retention

* Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed

* Responds to and handles guest problems and complaints

* Sets a positive example for guest relations

* Empowers employees to provide excellent customer service

* Observes service behaviors of employees and provides feedback to individuals

* Interacts with guests to obtain feedback on product quality, service levels, and overall satisfaction

Job Type: Full-time

Pay: $16.24 - $19.56 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift
• Overnight shift
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Hardeeville, SC 29927 (Required)

Ability to Relocate:

• Hardeeville, SC 29927: Relocate before starting work (Required)

Work Location: In person