Responsibilities:

- Perform night audit duties, including reconciling and balancing daily financial transactions
- Verify the accuracy of guest accounts and resolve any discrepancies
- Prepare and distribute daily reports to management and other departments
- Provide exceptional customer service to guests during check-in and check-out processes
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Assist with front desk duties as needed, including answering phones, making reservations, and assisting with guest services
- Ensure the safety and security of the hotel premises during overnight shifts

Experience:

- Previous experience in a hospitality or hotel setting is preferred

- PRIORITY WILL BE GIVEN TO THOSE WITH HILTON/HAMPTON INN EXPERIENCE AND PEP

- Familiarity with phone systems and phone etiquette
- Strong customer service skills with a focus on guest satisfaction
- Knowledge of front desk operations and hotel procedures
- Bilingual skills (if applicable) are a plus

As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel during overnight hours. Your attention to detail, excellent communication skills, and ability to provide exceptional customer service will contribute to our guests' positive experience. If you are looking for an opportunity to work in the hospitality industry and have a passion for delivering outstanding service, we encourage you to apply.

Job Type: Full-time

Pay: $13.00 - $14.75 per hour

Expected hours: 40 per week

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Work Location: In person