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The role of the Member Service Representative provides support and service to members of the Medicare Advantage Plan, by answering questions, resolving issues and educating callers in an accurate, respectful and timely manner.
Essential Responsibilities:
· Deliver high-quality customer service, listening to members’ requests and working to find the appropriate solution by either transferring members to the appropriate departments or assist them themselves.
·Resolve complaints and concerns by interacting with internal resources to identify the issues, respond to concerns and follow up with a satisfactory resolution in a timely and effective manner.
·Responsible for providing ongoing education and information to members in regards to the Plans benefits, policies and procedures.
· Be aware of all the Plans services and processes to provide accurate information
· Other duties as assigned by supervisor
Specific Knowledge, Skills, and Abilities:
· Excellent verbal and written communication skills
· Strong interpersonal skills
· Active listening skills to accurately respond to inquiries and requests
· Must be detail oriented and well organized
Required Education, Experience, and Licenses:
· High School Diploma
· 2 customer service experience
· Bi-lingual (Spanish) required
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
Weekly day range:
Work setting:
Experience:
Work Location: In person
Full Time
$41k-49k (estimate)
05/18/2023
08/29/2024
The following is the career advancement route for Member Service Representative positions, which can be used as a reference in future career path planning. As a Member Service Representative, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Service Representative. You can explore the career advancement for a Member Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Member Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Member Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Member Service Representative job description and responsibilities
Provided members high-level customer service to ensure complete satisfaction by fulfilling their requests and concerns through effective communication and member engagement.
12/18/2021: Huntsville, AL
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
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They deliver high-quality customer service, listening to members' requests and working to find the appropriate solution.
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Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service.
02/06/2022: Seattle, WA
The statement of service must provide the branch of service, rate/rank, all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.).
01/03/2022: Wichita, KS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Member Service Representative jobs
An associate member service also manages membership application requests and evaluates eligibility.
03/03/2022: Idaho Falls, ID
Building member relationships through quality service experiences.
01/04/2022: Colorado Springs, CO
Process service requests and create authorizations to communicate transportation details to partners.
01/31/2022: Atlanta, GA
Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills.
02/15/2022: Danbury, CT
Provided great member service that reflected on repeat and referral members.
02/27/2022: Atlantic City, NJ
Step 3: View the best colleges and universities for Member Service Representative.