The Care Manager Assistant provides face-to-face visits, ongoing support and care coordination to members. Responsibilities include face-to-face visits, communication and follow up with members and reviewing of person centered service plan with member/members family and coordination of covered and non-covered benefits. Fieldwork required. Bilingual Mandarin Cantonese required.

Essential Responsibilities:

Regular communication with members

Regular face-to-face visits with members during home visits

Follow up and respond to identified items requiring attention

Report/Escalate issues to Nurse CM/SW CM

Communication and coordination of member care with members and family members as well as vendor agencies

Timely and thorough documentation in members’ charts

Participates in weekly team meetings

Member home visits as necessary

Other duties as identified as a necessary part of employee’s role

Specific Knowledge, Skills, and Abilities:

Able to travel and conduct home visits

Knowledge of member assessment procedure.

Demonstrates ability to effectively communicate information with members of all ages and socioeconomic levels.

Ability to read and interpret documents. Ability to speak effectively with members and employees of the agency.

Recommended Education, Experience, and Licenses:

The appropriate background and experience in Care Management and/or MLTC services.

Bachelor's Degree in Human Services, Public Health, or other applicable field.

Bilingual preferred

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Education:

• Bachelor's (Required)

Ability to Relocate:

• Staten Island, NY: Relocate before starting work (Required)

Work Location: In person