Hotel Customer Service Agent

Department of the Army

Serves as a Hotel Customer Service Agent in the Front Office Department.

This announcement is open until filled.

The first deadline will be 14 April 2020. Subsequent lists of eligible applicants will be pulled at the request of the Selecting Official.

Local candidates will be reviewed first as PCS is not authorized. If determined that the area of consideration is to be expanded, all candidates will be considered. Location

Few vacancies in the following location :

Duties

Serves as a hotel customer service clerk at a lodging property having in excess of 800 rooms. Performs duties normally associated with front desk operations as desk clerk, PBX services, reservations, activities, and security for the main desk area.

Duties include providing information to customers and guests on the various hotel services, shows and functions, the local installation, and the surrounding area businesses and activities.

Interacts with guests on a continual basis by answering and / or resolving billing questions and other concerns. Sells tickets to shows.

Resolves conflicts of a minor nature and advises supervisor of more serious and non-routine concerns for resolution. Operates various office machines and equipment such as a cash drawer in order to receive payments and give change and a receipt for services provided.

Posts charges and payments. Responsible for the accountability and safekeeping of a revolving change fund during assigned shift.

Cashes travelers and personal checks and secures credit card authorizations. Provides communication assistance in medical and fire emergencies.

Requirements

Conditions of Employment

Conditions of Employment

• Direct Deposit and Social Security Card are required upon appointment
• Meet qualification / eligibility / background requirements for this position
• Satisfactory completion of employment verification (E-Verify) check
• One year probationary period may be required
• A physical examination may be required
• Satisfactory completion of pre-employment checks in accordance with AR 215-3, 2-15j.
• Must be able to work nights, weekends, and holidays
• Must be able to work various hours of the day and week when required
• Pursuant to EO 14043, all Federal employees, regardless of duty location or work arrangement, must be fully vaccinated for COIVID-19 by November 22, 2021, or before entrance on duty if after November 22, subject to exceptions as required by law.
• If selected, the agency will provide information regarding what documentation is needed and how to request any legally required exceptions.
• Proof of vaccination will be required. To ensure compliance with this mandate, review the vaccination requirements, to include timelines for receiving required doses, at the following : https : / / www.

saferfederalworkforce.gov / faq / vaccinations /

If selected, a completed and signed copy of our job application (DA Form 3433) is required prior to entrance on duty. ().

Qualifications

QUALIFICATIONS MUST BE CLEARLY VERIFIABLE IN YOUR RESUME. GOVERNMENT POSITIONS MUST INCLUDE PAY PLAN, SERIES, GRADE, TO AND FROM DATES, AND GOVERNMENT AGENCY / DEPARTMENT.

All qualification requirements must include experience performing duties equivalent in scope and complexity to the next lower grade level.

Minimum Qualifications :

• Must have experience in the hospitality industry
• Must have experience providing information on hotel services, the installation or area locations and activities
• Must have experience answering and / or resolving questions and concerns
• Must have experience validating guest information
• Must be able to communicate clearly and concisely in English
• Must be able to provide customer service in a professional and welcoming manner

All Qualified applicants will be rated against the highly qualifying criteria by a rating panel for evaluation of the quality and extent of your total accomplishments, experience and education.

Those applicants determined to be highly qualified will be referred to the hiring official for consideration. The highly qualified candidates may undergo an interview and reference checks.

All answers to the Highly Qualifying Criteria must be demonstrated in your resume to get credit.

Highly Qualifying Criteria :

• Experience or knowledge of the OPERA system
• Ability to type at least 30 words per minute

Education

Education is not required for this position and will not be utilized in determining minimum qualifications. If you would like for your education to be considered by the hiring panel as part of your overall accomplishments, you must attach copies of transcripts (online transcripts will be accepted).

Only education from accredited and pre-accredited institutions will be accepted. Foreign education must be evaluated for equivalency in the United States.

For more information, please click .

Additional information

• Additional selections may be made from this vacancy announcement for up to 90 days after the closing date.
• Payment of Permanent Change of Station (PCS) costs is not authorized based upon a determination that a PCS move is not in the Government interest.
• Please check out our to view additional information you may find useful when applying for our jobs.
• A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

Contact the hiring agency for more information on the specific benefits offered.

You will be evaluated for this job based on how well you meet the qualifications above.

Your experience is subject to evaluation and verification against the information in your resume. The numeric rating you receive is a self-assessment only and is based on your responses to the questionnaire.

Do not overstate or understate your level of experience and capability. If a determination is made that you rated yourself higher than is supported by your resume, or if your resume lacks sufficient information, you will be rated accordingly or you may be considered ineligible.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

Contact the hiring agency for more information on the specific benefits offered.

As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.

You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

The following documents must be submitted with your application :

Resume

Optional : Our job application () will be accepted in place of a resume.

Please note that if you upload multiple resumes, only the most recently uploaded version will be used to determine your qualifications for this position.

The below items are accepted and may be needed to support a qualification and / or claimed priority / preference

• Cover Letter
• DD-214 / Statement of Service
• Diploma / GED
• DA Form 3433, Marriage Certific

Last updated : 2024-03-08