**HNL Customer Service Agent**

February 22, 2022

**MUST CURRENTLY RESIDE IN HONOLULU !!!**

We are looking for a full-time Customer Service Agent to help fill a position within our Operations department. The ideal candidate will have strong organizational skills and the ability to work independently handling various responsibilities with competing priorities as well as excellent customer service abilities. This is a non-exempt position with an hourly rate between $17.

Schedule: Sunday Thursday between 2pm 10:30pm

**Responsibilities of the position include, but are not limited to, the following:**

Open and maintain multiple customer accounts by providing excellent customer service by phone, email and or in person

Handle complaints and provide appropriate solutions and or alternatives within the time limits, follow up with customer to ensure resolution

Manage large amounts of incoming and outgoing calls

Strong phone handling and active listening skills required

Must have a strong ability to adapt/respond to different types of customers

Must go the extra mile to engage customers

Must be people oriented, have strong organizational skills and must possess a strong attention to detail

**Education and Requirements:**

High School Diploma or equivalent

Eligible to work in the US and pass TSA background check

1-2 years recent experience within a office/clerical or administrative setting

1-2 years recent experience in a proven customer service role

Ability to multi-task, prioritize and manage time effectively

Customer orientation and ability to adapt/respond to different types of characters

**Benefits offered:**

Medical, Dental, Vision, Long Term Disability Insurance and Basic Life Insurance (100% paid by the company for employee only coverage)

AFLAC and 401K enrollment opportunity

PTO Vacation as in line with company policy

**Job Perks:**

Free Parking

Free Coffee

**Location of facility:** 2312 Kamehameha Highway Building B-3, Honolulu HI 96819

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