ASSOCIATE PROPERTY MANAGER

Department: Housing, Operations

Reports To: Housing, Operations Manager

FLSA: Exempt

Union Affiliation: Non-Bargaining

Employment Status: Full-time (35 hours, 4 days/week)

Schedule: 7:45 a.m. to 5:30 p.m., Monday - Thursday

Last Updated: March 15, 2022

POSITION SUMMARY

The Associate Property Manageris responsible for collaborating with the Property Manager to ensure efficiency and compliance with overall management of site operations. The Associate Property Manager must have the ability to work independently and ensure excellent customer service while also building positive working relationships with the Property Manager and other departments to accomplish program and agency goals. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

(The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with the position.)

1. Collect rents and maintain records according to policy and procedures. Post and prepare bank deposits with accuracy.
2. Prepare and process initial, annual and interim certifications, including obtaining verifications, calculating rents, data entry, and processing required documentation.
3. Complete rental agreements, and other move in documents as needed.
4. Participate in marketing and occupancy activities, including resident orientations.
5. Maintain tenant files and related documents in compliance with established policies and procedures.
6. Address resident concerns in a timely, professional, and courteous manner. Forward comments and complaints to Property Manager for resolution as needed.
7. Demonstrate and maintain a high level of confidentiality in all aspects of job.
8. Understand and keep current on PHA policies and procedures, and federal, state, and local codes, rules, and regulations as they pertain to job responsibilities and program compliance.
9. Accurately prepare and maintain financial records. 
10. Complete and submit incident reports as needed. 
11. Demonstrate property awareness ensuring safe, sanitary and desirable conditions are maintained at all times.
12. Receive and enter maintenance work orders, maintaining parking logs and scheduling recertification interviews as needed.
13. Coordinate and conduct Move In, Move Out, Annual, Special and other inspections. Data tracking and report preparation required.
14. Prepare for and participate in regulatory compliance reviews and audits as needed.
15. Maintain the business office in a neat, orderly, and business-like manner at all times.
16. Appropriately handles Reasonable Accommodations as stated in the Housing Authority policy.
17. Participate in trainings, meetings, and other job-related activities.
18. Complete a full range of clerical duties including but not limited to generating and distributing tenant notices, maintaining various operational logs, answering phones and general inquiries, filing, receiving incoming documents, data entry, and preparing and coordinating mailings, faxes and packages.
19. Perform other duties related to property management as required.
20. May be required to work beyond identified schedule based upon business needs.

KNOWLEDGE, SKILLS, AND ABILITIES

1. Self-motivated with the ability to work independently.
2. Demonstrate effective verbal and written communication skills.
3. Exercise independent judgement and discretion when dealing with matters of significance.
4. Ability to handle and resolve situations of minor conflict effectively, in a professional manner.
5. Proficient with computers, including MS Office suite software, Internet, and electronic mail programs.
6. Exceptional organizational and filing skills.
7. Manage and complete multiple tasks across departments or functional areas.
8. Organizational skills to maintain required records such as tenant files, vacancy reports, etc., in accordance with established file management system. 
9. Knowledgeable of the characteristics, lifestyles, and special needs of low-income families and individuals.
10. Ability to work with special needs individuals as required.
11. Knowledge of Authority policies and procedures, particularly as they pertain to property management.
12. Knowledge of applicable regulatory agency rules and regulations that apply to property management, which may include Department of Housing and Urban Development (HUD) Public Housing and Multifamily Housing Programs, Connecticut Housing and Finance Authority (CHFA) and other programs as required.
13. The ability to read, interpret and apply program rules and regulations in order to ensure compliance and make sound decisions.
14. Knowledge of laws and standards that apply to property management, such as Fair Housing Laws, Landlord- Tenant Law, OSHA Standards, local and state building codes.
15. Basic knowledge of building maintenance, fire prevention and liability reduction principles.
16. Mathematic skills sufficient to perform calculations required for summarizing rent collections, making deposits and for rent adjustments.
17. Must be able to use personal vehicle to travel between properties as needed.
18. Ability to travel locally and out of state as needed in fulfillment of Agency requirements.

EDUCATION AND EXPERIENCE

1. High school diploma or GED required.
   1. Additional college-level credit hours in Public Administration, Business Administration, or a related field preferred.
2. Minimum two years of work experience in a related field required. 
3. Experience working with low-income and or special needs individuals preferred.
4. Knowledge of Public Housing, the Low-Income Housing Tax Credit program or other affordable housing programs a plus.
5. Valid driver’s license and reliable transportation required throughout employment.
6. Bilingual ability in Spanish is a plus.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. 

While performing the duties of this position, the employee is regularly required to talk and hear at normal volumes. The employee is frequently required to use hands or fingers to handle, feel or operate objects or controls. The employee is frequently required to stand; walk; sit; reach with hands and arms. The employee may be required to climb, or balance; and stoop, kneel or crouch. The employee may be required to lift up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. 

Equal Opportunity Employer including disability/veterans

The Housing Authority of the City of Danbury is also a drug-free workplace.