We are looking for a detail-oriented Sales Coordinator to contribute to the achievement of sales targets by supporting Marketing & Sales Department, coordinating sales activities, and maintaining good customer relationships. The coordinator’s responsibilities include supporting sales and marketing, ensuring order satisfaction, coordinating with other departments, motivating staff, handling administrative duties, and promoting customer satisfaction.

• Helping the sales team to improve their productivity by contacting customers and ensuring all Sales Representatives have high-quality support.
• Demonstrated ability to assist senior management and sales representatives with any additional work as needed
• Handling office calls, emails, and messages when Sales Representatives are unavailable, answer customer queries, inform them of delays and arrange delivery dates.
• Handle orders by phone or email and check the orders have the correct prices and product numbers.
• Support sales to create quotations and send it to customers.
• Input orders to ensure they are processed according to customer requirements, and ensure all orders are accurate and delivered on time.
• Collaborate with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
• Maintain filing systems as to maintain sales records.
• Sales and marketing acknowledgements
• Marketing support, including update catalog, product description, marketing materials, web site.
• RMA orders process, tracking and follow up.
• Resolve product or service problems by clarifying the customer’s complaint; determine the cause of the problem; select and explain the best solution to solve the problem.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Keep records of customer interactions, process customer accounts and file documents.

Requirements:

• Excellent organizational, administrative, and problem-solving skills.
• Strong communication, interpersonal and customer service skills.
• Strong analytical mindset and problem-solving skills.
• Bachelor’s Degree preferred or equivalent combination of education, experience, and training.
• Two or more years’ experience in support of sales or customer services.
• Ability to take initiative, self-starter and detail-oriented.
• Good problem-solving skills
• Current knowledge of industry trends and regulations.
• Experience utilizing Microsoft Office, Outlook, Excel, Word, PowerPoint.
• Willingness to learn new skills
• An understanding of sales principles and customer service practices.

Job Type: Full-time

Pay: $24.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person