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1 Operations Admin Job in Akron, OH

H&R Block
Akron, OH | Full Time
$53k-67k (estimate)
2 Months Ago
Operations Admin
H&R Block Akron, OH
$53k-67k (estimate)
Full Time | Business Services 2 Months Ago

H&R Block is Hiring an Operations Admin Near Akron, OH

Responsible for providing administrative support within a (Region) District or Districts in the areas of operational and hiring support, ordering supplies, and general administrative duties as related to the overall office’s operations.
Function as a single point of contact for technical support for internal and/or external customers across the entire enterprise. Serve as liaison between customers, Technology Services functional areas, management, support groups, and the business units. Utilize software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents.
Responsible for end-to-end resolution and ownership of customer requests or concerns. Closely monitoring requests, communicate with the customer, and deliver solutions to requests with a sense of urgency.
Day to day you'll…
  • Provides seasonal hiring support in the HRB Gateway hiring system and administrative support to the District Operations Coordinator (DOC) supporting the overall district(s) offices.
  • Receives communication (written, telephone and electronic) from offices who have a concern or a need around supplies, facilities or support. Documents nature of problem, researches solutions, and resolves issues or escalates to DOC, CSM or DGM as needed.
  • Review and verify invoices and prepares payment in Coupa for the DOC’s approval.
  • Provide technical support by communicating via phone, email, and chat with internal and external customers requiring assistance or information. Interpret customers’ needs and utilize software solutions and personal knowledge and troubleshooting skills to identify possible resolutions.
  • May remote into office computers in order to resolve technical issues
  • Follow established procedures to handle inquiries and resolve concerns to ensure customer satisfaction.
  • Handle customer communications using incident handling, escalation, quality measurement procedures, and work instructions.
  • Use software solutions and computer systems to accurately document and track customer contacts.
  • Adapt to changes in user demands, work environment, and changes to processes or requirements.
  • Maintain a technical working knowledge of product or products supported by the department.
  • Attends training related to the effective and efficient performance of job duties.
  • Other duties as assigned by the District Operations Coordinator or in partnership with the CSM and/or TSC Supervisor.

Job Summary


Full Time


Business Services


$53k-67k (estimate)









15,000 - 50,000






$1B - $3B


Business Services

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The job skills required for Operations Admin include Administrative Support, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be an Operations Admin. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Operations Admin. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Operations Admin positions, which can be used as a reference in future career path planning. As an Operations Admin, it can be promoted into senior positions as an Administrative Assistant IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Admin. You can explore the career advancement for an Operations Admin below and select your interested title to get hiring information.