Lead Customer Service - S

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100% WORK FROM HOME REMOTE OPPORTUNITY

H&R Block, the world’s leader in tax preparation services, is looking for a Lead Customer Service agent – DIY Retention - Seasonal. We offer shift differential pay for mid, evening and weekend shifts.
Associates are eligible for additional monthly and end of season incentives by exceeding performance standards. Details of both incentives to be provided during onboarding.

Day to Day you'll ...

The Customer Service agent – DIY Retention seasonal associate provides advanced client support by communicating via phone, email or chat with external clients requiring assistance of information on the DIY online and software tax products.

• Interprets clients’ needs and utilizes software solutions and troubleshooting skills to identify practical solutions.
• Utilizes software solutions, knowledge base, and computer systems to resolve and track user incidents.
• Identify potential security issues and escalates issues appropriately to business partners, including partnering with developers and other lines of business.
• Ability to communicate clearly and calmly on the telephone, email and chat and to use effective customer service techniques with clients who may be under stress.
• Effectively demonstrate oral, written, and interpersonal communication skills. Ability to interact with all levels of associates.

Current Customer Service Schedules Available:
M, T, W, Th, F
7am - 3:30pm CST
7:30am - 4:00pm CST
8am - 4:30pm CST
8:30am - 5pm CST
9am - 5:30pm CST
9:30am - 6pm CST
10:30am - 7pm CST
Compensation is $17.00 hourly 

This information is posted pursuant to the Colorado Equal Pay for Equal Work Act to provide Colorado applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.
Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.