128 Lead Customer Service - S Jobs in Kansas, MO
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H&R Block is Hiring a Lead Customer Service - S Near Kansas, MO
People are often surprised when they begin working here. Maybe it's because the company founded by two brothers in 1955 still has the feeling of a family, or it could be our high-ambition associates who believe in our purpose and core values. Our company is forward thinking and innovative. Our leadership is accessible. Our associates are welcoming and bring unique and diverse perspectives. We believe we are better together!
We help our clients and inspire confidence in their lives so they can do more for their families and communities...but the work we do here is so much more. We are curious, creative and determined to be the best we can be. Now that is something to feel great about!Day to Day you'll ...
- Monitor and address client concerns that arrive via Google Play and IOS App Store reviews
- Escalate client issues to other internal teams when necessary
- Actively seek out and share information on external best-in-class social media customer service practices
- Provide insights to Leadership and Marketing into trends with client issues
- Actively participate in routine 1-on-1 coaching sessions that focus on performance
- Monitor and alert Leadership of brand risk posts
- Apply detailed research of agent knowledgebase to deepen understanding of multiple line-of-business products, processes, and tools
- Handle additional tasks as business needs require
Job Summary
Full Time
Business Services
$66k-85k (estimate)
10/28/2022
12/01/2023
hrblock.com
KANSAS CITY, MO
15,000 - 50,000
1955
JEFFREY J JONES II
$1B - $3B
Business Services
Related Companies
The job skills required for Lead Customer Service - S include Customer Service, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Lead Customer Service - S. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Lead Customer Service - S. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Lead Customer Service - S positions, which can be used as a reference in future career path planning. As a Lead Customer Service - S, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Lead Customer Service - S. You can explore the career advancement for a Lead Customer Service - S below and select your interested title to get hiring information.
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