H.O. Penn Machinery
NOW HIRING
Help Desk & Operations Manager
Poughkeepsie, NY

Pay:$90,000 - $110,000/annually (dependent on experience) 

Bonus Potential: 10%

Benefits:

• Medical / Dental / Vision Insurance
• 401(k) with company match
• Paid time off
• Paid company holidays
• Company provided cell phone, and laptop 

Key Qualifications:

• 2-year degree in Computer Science (or related) or minimum 3 years’ experience required (will consider combination of education and experience)
• Minimum 3 years management experience required
• Clean & valid driver’s license required (this position requires occasional travel)
• Strong communication skills 
• Strong organizational and multi-tasking skills

Responsibilities: 

Supervise daily operations of the helpdesk

• Create & manage escalation procedures and ensure service levels are maintained
• Manage helpdesk tickets & incidents to ensure timely completion of open items
• Document, track, and monitor problems to ensure resolution in a timely manner
• Determine/resolve or escalate assigned problems and update helpdesk as required
• Assist Systems and Network Manager in documenting, maintaining, and testing of disaster recovery procedures

Support LAN/WAN users to ensure and enhance company communications and availability of information

• Understand & assist users with network and PC applications
• Ensure user problems are answered
• Supporting all systems and functions on assigned weekends
• Ensure all network backups are completed in a timely manner
• Assist Systems and Network Manager with hardware and software installs
• Maintain end users accounts and privileges on H.O. Penn's corporate systems

Staff and develop people to achieve all key results

• Build & maintain environment characterized by high productivity and high morale
• Select people through effective use of HDW process
• Effectively manage employee performance (goal-setting, providing feedback, coaching, timely reviews, recognition, holding people accountable, etc.)
• Develop people to consistently achieve or exceed job expectations
• Ensure a culture of safety through ongoing communication, timely completion of safety initiatives, and reinforcing safe work habits

Provide critical function backup in computer operations to support all stakeholders

• Provide coverage in absence of other operations personnel
• Resolve network, PC, and printer problems
• Work with different service providers at a technical level
• Notify management of any discrepancies or problems
• Develop and implement solutions for special network related projects

Qualifications:

• 2-year degree in Computer Science (or related) or minimum 3 years’ experience required (will consider combination of education and experience)
• Minimum 3 years management experience required
• Clean & valid driver’s license required (this position requires occasional travel)
• Strong communication skills 
• Strong organizational and multi-tasking skills

Physical Requirements:

• Standing and/or sitting for prolonged periods of time
• Hand coordination (typing and writing)
• Standing and/or sitting for prolonged periods of time
• Occasional forward bending and reaching
• Occasional walking and climbing stairs
• Carrying (up to 20lbs.)

Reasonable accommodations made as needed.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, national origin, ancestry, age, marital status, citizenship, sexual orientation, gender or gender status, disability, genetic information, otherwise qualified disabled or veteran status, or any other protected class as designated by Federal, State and/or local law.