The GWCCA is currently seeking a Set-Up Lead to join our team. This position may be assigned to any one of our three shifts (A- 7:30 AM to 3:30 PM, B- 3:30 PM to 11:00 PM, or C- 11:00 PM to 7:30 AM ). The Set-up Lead shall supervise all Set-up shift personnel assigned in the day-to-day activities of the Set-up Department, to include but not be limited to supervise assigned shift personnel activities, train Set-up Attendants, complete shift reports, operate Set-up equipment and such other functions and duties as required by the Set-up Shift Lead or Set-up Services Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervise and assist Set-up Attendants in the completion of shift assignments as required.
• Provide on-the-job training for Set-up Attendants and part-time personnel as required.
• Complete daily assignments as assigned and in a cooperative manner.
• Complete shift reports as to departmental and/or interdepartmental requirements as required.
• Inspect Set-up equipment on a routine basis and notify the Set-up Shift Lead of equipment requiring repair or replacement.
• Ensure that all storage rooms are kept clean and in an orderly manner; notify Set-up Shift Lead of supplies requiring replenishment.
• Maintain equipment by following established set-up procedures.
• Counsel Set-up Attendants as required.
• Supervise the interfacing of part-time employees with Set-up Attendants as required.
• Perform Set-up tasks as required.
• Assume responsibility for equipment assigned (i.e., pagers, two-way radios, keys, tapes, etc.).
• Maintain a professional image that represents the philosophy of the Georgia World Congress Center Authority with emphasis upon providing the highest level of customer service deemed possible.
• Plan, organize, prioritize and assign work to ensure that the highest quality of customer service is provided to our customers, both internal and external.

KNOWLEDGE, SKILLS, and ABILITIES

• High degree of integrity and compliance.
• Thoroughness in task approach, follow-up and completion
• Self-awareness
• Ability to prioritize tasks and manage workload using own initiative.
• Ability to multi-task & work under pressure with limited resources
• Detail oriented
• Assess, weigh and manage risk in the face of uncertainty
• Ability to organize, prioritize and assign work to ensure that the highest quality of customer service is provided to our customers, both internal and external.
• Ability to work an irregular work schedule as required to perform duties and responsibilities

EDUCATION AND/OR EXPERIENCE

• High school diploma or general education degree (GED) required.
• Minimum one (1) year experience as Set-up Attendant 1 or comparable position in a multi-purpose facility, hotel or related operation.
• Experience in providing customer service directly to customers preferred.
• Multi-lingual a plus.

BENEFITS

Georgia World Congress Center Authority offers a competitive salary and comprehensive benefits package which includes extensive medical, dental, vision, life insurance coverage, paid vacation, paid state holidays, Flexible Spending Account options, a 401(k) plan with 5% match, on-site employee dining featuring below-market value pricing, free on-site parking, plus discounted prices on auto insurance, home insurance, pet insurance, technology, travel, attractions and much more!

Visit us at www.gwcca.org to learn more about our culture, campus, and community.

Georgia World Congress Center Authority is an Equal Opportunity Employer, and as such does not discriminate in hiring, promotions, or on terms or conditions of employment because of race, creed, color, sex, age, national origin, ancestry, marital status, eligibility for military service, disability, or for any other illegal purpose.