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About Us:
Gutter Guards America is a family-operated home improvement company dedicated to providing high-quality gutter protection solutions. Our centralized call center is essential in scheduling appointments and ensuring customer satisfaction. We are looking for a Contact Center Manager to oversee our growing team and improve our operations.
Position Summary:
The Contact Center Manager will be responsible for managing the daily operations of our call center. This role involves supervising call center agents, auditing calls, handling objections, and implementing training programs. The ideal candidate will have strong leadership skills and a focus on enhancing customer service.
Responsibilities:
Qualifications:
Benefits:
Location: In Office (Dublin, Ohio)
Job Type: Full-time
Salary Range: $55,000 - $65,000 per year
How to Apply:
Submit your resume and optional cover letter detailing your experience and qualifications.
Gutter Guards America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join our team and contribute to the growth and success of Gutter Guards America!
Full Time
$81k-113k (estimate)
05/16/2024
08/12/2024
gutterguardsamerica.com
Powell, OH
<25
The following is the career advancement route for Contact Center Manager positions, which can be used as a reference in future career path planning. As a Contact Center Manager, it can be promoted into senior positions as a Contact Center Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact Center Manager. You can explore the career advancement for a Contact Center Manager below and select your interested title to get hiring information.