Administrative professionals- are you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding sales career? Join our TEAM at Ace Handyman Services! We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. We are looking for a highly organized and motivated candidate just like you to serve as an Office Manager to ensure efficient and smooth daily operations of our West Nashville office.

In this role you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model. NO CONSTRUCTION EXPERIENCE REQUIRED! Additionally, you will be a key component to the management of the daily schedule. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen with the right customer is key to a successful customer journey.

This is a great opportunity for you to grow toward advancement to a leadership role with us, and to apply your skills to a job in which you will face different challenges and solve new problems each and every day. We offer highly-competitive compensation and benefits, and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a Family owned, local business.

If this sounds like the kind of career move you’ve been looking to make, and if you meet our qualifications, we want to talk with you. Contact us today! Here is just some of what we have to offer:

Competitive pay
Health/vision/dental insurance
Paid Vacation
Performance bonuses
Flexible scheduling
Growth opportunities

Build a fun and rewarding career with an industry leader! Apply now!

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.
Job Responsibilities As an Office Manager, you will be responsible for inbound and outbound customer sales/education while organizing work and project schedules for our craftsmen. This will require that you provide customers with information and expert advice on our services, pricing, and availability. You will also provide logistical support for our craftsmen, helping them with material ordering and scheduling efficiencies. Your specific duties in this role will include:

Respond to job leads in a timely manner
Coordinating the schedule and material ordering for multiple craftsmen and projects
Utilizing our dispatching & schedule management software
Returning customers calls as needed and following up with past customers
Reviewing and responding to customer online reviews

Performing paperwork and filing duties
Assisting with Social Media content
Assist in solving operational logistics to ensure a smooth customer journey
Job Requirements We are looking for professionals who are highly organized and detail-oriented, with a strong administrative background and multi-tasking skills. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftsmen. You will also need a strong solution-focused attitude and be quick on your feet. Specific qualifications for the role include:

High school diploma or GED
3-5 years of administrative assistant/scheduling experience
Adaptive to technology
Strong customer service skills
Strong organization and attention to detail
Excellent office management skills
Solid typing skills; ten-key skills
Exceptional communication
Sales and/or Marketing experience a plus
QuickBooks Online or other accounting knowledge a plus