Gunns Restoration is an industry leading company that specializes in cleaning textiles and electronics. We serve customers for national insurance carriers, adjusters, restoration companies, and retail clients.

What does an Operations Manager do at Gunns Restoration?

Operations Managers at Gunns Restoration provides superior restoration services across a broad range of customers and companies. Managers must be comfortable performing jobs in a variety of work environments, be willing to travel, be skilled problem-solvers and be able to manage their technicians and representatives efficiently, safely, and within budget expectations.

Operations Manager responsibilities include:

• Recruit, train, assign, schedule, coach, counsel and discipline employees
• Communicate job expectations; planning, monitoring, appraising and reviewing job contributions
• Contribute operations information and recommendations to strategic plans and reviews
• Prepare and complete action plans
• Analyze process workflow, employee and space requirements and equipment layout; implement changes
• Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations
• Accomplish operations and organization mission by completing projects on or under budget
• Meet or exceed operations labor budget expectations
• Manage staff levels, wages, hours to revenues
• Run a safe, injury/accident free workplace
• Manage relationships with key operations vendors

• Serve as the primary point of contact when there are customer issues related to quality or customer service.

• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and issues management
• Work closely with GM and management team to set and/or implement policies, procedures and systems and to follow through with implementation

Requirements:

• Ability to pass a federal and state criminal background check
• Ability to pass a drug test as well as a hair follicle test
• Have a clean MVR
• Ability to learn and adhere to worksite safety policies and procedures

• Be reliable and have reliable transportation to the shop

• Flexible; hours will vary based on job needs and may include weekend hours
• Ability to work well in a team
• Ability to travel required

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Education:

• Bachelor's (Preferred)

Work Location: In person