Position Title: Member Service Supervisor

Purpose: Trains, supervises and assists in hiring of Member Service Representatives. Responsible for quality of member service through teaching, coaching and technical development of MSR staff. Performs a wide range of transactional duties to serve members and staff.

Supervises: Approximately 5-8

Machine Skills: Fax Machine, P.C. experience including Excel, Keyboarding, Copy Machine and 10 Key

Job Specifications: High school diploma or equivalent required.

Physical Requirements: Incumbent must be capable of lifting up to 25 pounds. Job requires frequentviewing of computer screen, continual eye coordination and hand/wrist movement and finger manipulation. Must be able to sit and stand for long periods of time as well as stoop, bend and reach overhead.

Duties & Responsibilities:

• Greet and welcome members to the credit union in a courteous, professional, and timely manner
• Provide comprehensive, prompt, accurate and efficient member transactions
• Perform secure facility opening/closing procedures
• Competently perform all duties of Member Service Representative (MSR)
• Maintain dual control procedures
• Assist with hiring MSR staff
• Trains supervise and assist all levels of MSR team
• Conduct performance reviews for MSR staff
• Schedule MSR staff to ensure efficient member service
• Open and maintain Individual Retirement Accounts
• Maintain adequate supply of traveler’s checks, money orders and check stock
• Maintain sufficient office supplies
• Investigate teller outages
• Ensure security and proper dual control handling of vault, cash dispenser/recycler and ATM
• Performs online banking administration
• Assists and serves as backup for Branch Manager
• Ensure work area is clean, secure and well maintained
• Maintain good working relationships with co-workers, supervisor, management and various agency personnel

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Supervisory: 2 years (Preferred)
• Customer Service: 2 years (Required)

Work Location: In person