**Customer Service Representative - Temporary, Full Time**

Coachella Valley, Palm Desert, CA 92211, USA Req #1639 Monday, February 7, 2022 Borrego Health is determined to play a major role in vaccinating our communities with the COVID 19 or Coronavirus vaccine.

***Come join our team!***

Borrego Health is hiring **Temp Customer Service Representatives** in an effort to assist with the call to action for vaccination in our community. Be a part of our **COVID Vaccine Support Team**!

We are looking for motivated, reliable individuals, willing to travel, working not only in clinics but outdoor vaccination events in an effort to provide vaccination to our underserved communities. Let's make a difference together!

Borrego Health provides high quality, comprehensive, compassionate primary health care to the people in our communities, regardless of their ability to pay. We serve these communities and adjoining regions with respect, dignity and cultural sensitivity as a medical home and safety net for essential health care and social services. Borrego Health is a non-profit 501(c)(3) Federally Qualified Health Center (FQHC) and a Federal Tort Claims Act Deemed (FTCA) facility.

**Borrego Health is now the second largest health center in the country and the largest health center in the State of California! Join our team and make a difference today!** **What we're looking for:**

We are looking for an energetic and self-motivated individual to be client facing in order to help with COVID-19 Testing at community locations.

**Responsibilities**

* Assisting with Set up and preparing for the mobile testing event.

* Checking patients in for an appointment and directing walk ins. (Patients who seek COVID testing)

* Tracking and reporting key data points utilizing our electronic health records system.

* Participate in training/retraining and continuing education programs as necessary to maintain and enforce COVID-19 Safety protocols

* Comply with all designated safety policies and procedures in the work area, including the use of applicable protective equipment when necessary to prevent exposure to potentially infectious agents

* Understand and comply with applicable federal, state and local laws and company policies

* Adheres to quality assurance procedures

* Maintain all HIPAA standards

* Performs other related duties as necessary

**Other Qualifications:**

* Willing, if needed, to be tested for COVID-19

* Comfortable wearing personal protective equipment (PPE mask, gloves, goggles, coveralls) for 2-hour intervals

**Schedule**

Full-time 32-40 hours per week. Though subject to change, available 7 days a week, during daylight and night-time hours.

**Summary:**

Position requires excellent interpersonal and customer service skills, must be courteous and helpful; and possess the ability to meet and speak with the public as the first contact of the clinic while aligning his/her duties with Borrego Health Mission and Core Values.

**Essential Duties and Responsibilities:**

1. Acknowledges and assists everyone who walks in the door while maintaining eye contact, a smile and providing a professional greeting

2. Communicates with customers to resolve problems and concerns in a courteous, professional and timely manner

3. Provides all customers with consistent quality service in accordance with Borrego Health Core Values and Standards of Customer Service

4. Be proactive in communicating with customers regarding problems or delays

5. Keeps Manager informed of office equipment upkeep/maintenance

6. Maintains accurate demographic & guarantor information at every patient visit

7. Ensures that the appropriate insurance is selected for services rendered for the date of visit

8. Identifies and refers patients who require program assistance to Care Coordinator Specialist (CCS)

9. Collects all payments due on patient account (co pays, sliding fee deposits, payment for cash paying patients, and outstanding balances)

10. Answers all incoming calls within 3 rings & makes patient calls in a courteous and professional manner-please refer to BCHF telephone scripts

11. Performs check in duties (Please refer to Check in Process)

12. Performs Operator duties when assigned (Please refer to Operator Process)

13. Performs Registration Duties when assigned (Please refer to Registration Process)

14. Understands the organizations commitment to provide high quality patient care. Promotes a Patient centered environment

15. Performs other duties, as assigned

**Qualifications:**

*Minimum Qualifications:*

1. Graduate or approved high school diploma or GED equivalent

2. Previous experience is preferred

3. All staff that is presently working within a clinic is required to have a Current and Valid CPR and First Aide certification on file with the Human Resources Department. This is for clinical and administrative staff. This new license requirement is mandatory for continued employment, CPR and First Aide certification must be obtained though the **American Heart Association**. Internet certificates do not comply and for this reason are not valid.

**Additional Information**

**This position does require travel to different clinics and vaccine events in the community. Transportation to clinics or vaccine events are not provided. Applicants must have their own reliable transportation. Mileage and travel time are paid.**

You may also mail or fax your application and resume to the following address and telephone number:

Borrego Health PO Box 2369 Borrego Springs, CA 92004 Fax: 858-634-6903 **Borrego Community Health Foundation is an Equal Opportunity Employer. We encourage applications from all individuals regardless of race, religion, color, sex, pregnancy, national origin, sexual orientation, gender identity, gender expression, ancestry, age, marital status, physical or mental disability or any other protected class, political affiliation or belief.** **Other details**

* Pay Type Hourly

* Required Education High School