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Customer care representative
GuildQuality Myrtle, SC
$36k-45k (estimate)
Full Time | Business Services 1 Month Ago
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GuildQuality is Hiring a Customer care representative Near Myrtle, SC

Created : Apr 20th 2021 Customer Care Representative

Full-time employee Myrtle Beach, SC

This position is primarily responsible for meeting with homeowners to determine areas of concern and coordinate repair schedules.

Once repairs are completed, verify accuracy of subcontractor workmanship.

  • Receives calls and review correspondence from homeowners.
  • Schedules appointments with homeowners.
  • Conducts repair inspections with homeowners, utilizing extreme tact and diplomacy.
  • Determines repairs to be made using discretion to satisfy customer requests and creates work order schedules.
  • Communicates repairs needed to field and office staff; refers repair requests for unwarranted items to management.
  • Communicates and coordinates with subcontractors regarding work orders and schedules; uses diplomacy in dealing with subcontractors.
  • Verifies completion of subcontractor workmanship and communications completion to office staff.
  • Authorizes billing requests after reviewing submitted charges for accuracy.
  • High school graduate or equivalent.
  • Three years customer service with three to five years construction experience.

Application URL :

Last updated : 2024-05-02

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$36k-45k (estimate)

POST DATE

05/05/2024

EXPIRATION DATE

05/23/2024

WEBSITE

guildquality.com

HEADQUARTERS

ATLANTA, GA

SIZE

100 - 200

FOUNDED

2002

TYPE

Private

CEO

GEOFFREY GRAHAM

REVENUE

$10M - $50M

INDUSTRY

Business Services

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About GuildQuality

GuildQuality provides customer satisfaction surveying for remodelers, home builders and improvement contractors.

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The job skills required for Customer care representative include Customer Service, Billing, Customer Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer care representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer care representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer care representative positions, which can be used as a reference in future career path planning. As a Customer care representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer care representative. You can explore the career advancement for a Customer care representative below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Care Representative job description and responsibilities

They help customers with their queries and complaints.

01/08/2022: Anchorage, AK

Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.

02/16/2022: Ventura, CA

That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.

01/03/2022: Cleveland, OH

Resolves customer questions and problems regarding accounts, payments, products, and services.

03/11/2022: San Antonio, TX

A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.

01/21/2022: Ann Arbor, MI

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Care Representative jobs

Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.

02/01/2022: Pittsburgh, PA

Workers must be patient and polite, especially when dealing with difficult or angry customers.

02/04/2022: Binghamton, NY

Learn the basics, then move on to bigger things.

01/01/2022: Lubbock, TX

Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.

03/13/2022: Modesto, CA

Step 3: View the best colleges and universities for Customer Care Representative.

Butler University
Carroll College
Cooper Union
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Princeton University
Providence College
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