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Client Service Associate
Guidepoint New York, NY
$65k-84k (estimate)
Full Time | Business Services 6 Months Ago
Save

Guidepoint is Hiring a Client Service Associate Near New York, NY

OVERVIEW: 

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.
Backed by a network of nearly 1.5 million experts, and Guidepoint’s 1,300 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful. For more information, visit www.guidepoint.com.

Play a vital role in Guidepoint’s success.

As an Associate on the Client Service team, you will understand your client’s unique business questions and identify the experts who can best provide the answers. You will find and recruit new experts into our network of over 1.5 million Guidepoint Advisors, determining which ones are best suited to speak with the client. For many of our employees, the Associate role represents their first job post-college, and provides a unique opportunity to put core business skills into practice, as well as gain exposure to a wide range of industries and disciplines.

Who We Are:

  • Team-oriented and collaborative
  • Hard-working professionals who strive for excellence
  • Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
  • Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
  • “Work hard, play hard” mentality

What YOU will own:

  • Work with Project Managers to develop strategies for satisfying each client project request
  • Utilize LinkedIn, press releases, case studies, and the internet to identify the best experts for our clients to get their strategic or investment questions answered
  • Identify the best leads and invite them to join our network to participate in consultations with our clients
  • Screen experts to determine their suitability for each specific client project and develop professional profiles to present to your clients

Experience YOU will bring:

  • Bachelor’s degree
  • Previous internship/volunteering/extracurriculars
  • Work authorization required

Skills YOU will Bring:

  • Desire to work in a sourcing/lead generation type of role
  • Ability to work in a fast-paced, results-oriented environment
  • Excellent time management and organizational skills
  • Outgoing personality with the ability to speak with people at all professional levels
  • Intellectual curiosity and desire to learn
  • Excellent written and verbal communication skills
  • Demonstrated ability to work both individually and as part of a team

What We Offer:

Starting compensation of $70,000 annually in addition to quarterly performance-based bonuses of up to $1,000 per quarter

You will also be eligible for the following benefits:

    • 15 PTO Days, 10 legal holidays, and sick days
    • Comprehensive Medical, dental, and vision plans
    • Will match up to 10% of employee contribution for 401(k), life insurance, paid time-off and parental leave plans
    • Commuter benefits and a corporate discounts
    • Development opportunities through the LinkedIn Learning platform
    • Friday happy hour, “Summer Fridays”, and free snacks and beverages in the office
    • Year-round corporate athletic league
    • Casual work environment, team building, and other social events

Interview Process:

  • Meet your Guidepoint Recruiter!
    • Initial Candidate Screen
  • Meet the Guidepoint Teams!
    • Hiring Manger Interview
  • Mock Assessment (Role Dependent)
    • Complete a simulated client request and gain more insight into the role
  • Interview Process

Guidepoint is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

#LI-TP1

#LI-ONSITE

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$65k-84k (estimate)

POST DATE

10/26/2023

EXPIRATION DATE

05/04/2024

WEBSITE

guidepoint.com

HEADQUARTERS

MANHATTAN, NY

SIZE

1,000 - 3,000

FOUNDED

2003

CEO

ALBERT SEBAG

REVENUE

$10M - $50M

INDUSTRY

Business Services

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The job skills required for Client Service Associate include Client Service, Customer Service, Leadership, Organizational Skills, Time Management, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Service Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Service Associate. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Client Service Associate positions, which can be used as a reference in future career path planning. As a Client Service Associate, it can be promoted into senior positions as a Client Service Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Service Associate. You can explore the career advancement for a Client Service Associate below and select your interested title to get hiring information.

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If you are interested in becoming a Client Service Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Service Associate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Client Service Associate job description and responsibilities

Maintain an updated knowledge of the organization's products, services, and customer service policies.

01/13/2022: Albany, GA

Provided daily financial transaction services for clients while delivering excellent customer care.

03/06/2022: San Bernardino, CA

Understand Clients' business to predict their needs and provide appropriate solutions.

03/05/2022: Oakland, CA

Processes and follows up on client documentation for proper maintenance of accounts.

01/23/2022: Temple, TX

Registered Client Service Associates (CSAs) help to shape the future of service by modernizing the client experience through an elevated standard of care.

12/25/2021: Modesto, CA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Client Service Associate jobs

Client Service Associates may also handle client complaints and provide resolutions.

02/27/2022: Providence, RI

Develop an ability to communicate effectively with clients, managers and other associates.

02/06/2022: Peoria, IL

May deliver exceptional customer experience while uncovering product or service needs for referral opportunities.

01/31/2022: Oakland, CA

Gained a clear understanding of client base to ensure the best possible handling of calls, visitors, and support requirements.

03/05/2022: Detroit, MI

Must be positive customer service attitude and dedication to quality, with a demonstrated attention to detail.

12/27/2021: Pierre, SD

Step 3: View the best colleges and universities for Client Service Associate.

Butler University
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