Position: Technical Care Specialist

Location: Warrendale, PA

Reports to: Technical Care Manager

Are you interested in working in a growing industry? Increased demand for smart home security has opened a Technical Care Specialist opportunity at Guardian for high-energy people like you.

We provide smart technology, 24/7 professional monitoring, and peace of mind to hundreds of thousands of customers. Our products are installed by experts, monitored by real people, and truly make a difference. We do what we do because of one simple truth: life is better when it’s safe.

What's in it for you:

• Attractive compensation package - ability to work optional overtime to earn more if desired
• Comprehensive benefit package starting day 1
• Opportunity to grow within the company
• The chance to make a difference at a top 10 company and high-energy employee culture
• Free parking
• Free gym access
• Perks & Discounts on various services

Position Summary:

Are you seeking a rewarding career in a growing industry? The increased demand for smart home security has opened an amazing opportunity within our team for high-energy people like you. If you have a passion for helping customers and enjoy the satisfaction of resolving their technical questions, then this is an opportunity to grow your knowledge and be a part of dynamic team where technical customer support is the primary focus, leaving your callers on every occasion with a positive memorable experience.

We provide smart technology, 24/7 professional monitoring, and peace of mind to hundreds of thousands of customers. Our products are installed by experts, monitored by real people, and truly make a difference. We do what we do because of one simple truth: life is better when it’s safe.

What you’ll be doing:

• A Technical Care Specialist is our top-level of technical support within Guardian’s Care and Monitoring Operations team.
• You will assist both customers and fellow employees when your expertise is needed to help diagnose security systems, cameras and home automation, making it easy for those you support.
• With the advanced training and materials that will be provided, you will be an integral part in resolving customer questions and reducing unnecessary service calls for the company.
• Be an advocate for safety. Educate customers on products and services making recommendations on the right solutions for their needs and promoting sales.
• Support an ever-changing industry that is fueled by technology.

What we are looking for:

• Problem solving skills – Identify, assist, and resolve! Utilize your skills and resources to address the needs of our customers.
• A Passion for Technology – We are looking for those individuals that are driven to know more about the technical side of our business and have a desire to learn and self-invest.
• Positive Communication – Enjoy what you do and let the world know it! Demonstrate a friendly and competent communication style that relays troubleshooting solutions that consistently wins customer loyalty.
• Fast paced - Feeling comfortable in a high-volume call center environment will benefit you.
• Demonstrate eagerness – When working on a solo or on a team driven mission!

For immediate consideration, all qualified candidates should apply now! Guardian Protection Services is an Equal Opportunity Employer. Military Friendly, Veterans are encouraged to apply.

Job Type: Full-time

Pay: $40,000.00 - $45,800.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Troubleshooting/Technical Assistance: 1 year (Preferred)

Work Location: In person