PSC Greeter Representative

Job Summary

• PSC Greeter Representative will be responsible for all PSC (Patient Service Center) front office duties.
• This function includes and is not limited to Customer service, data entry, insurance billing and payments, problem resolution, following HIPPA regulations, and ordering office supplies.
• May provide support at several locations.

Duties and Responsibilities

• Greet customers appropriately. Treat all customers in a courteous manner.
• Assists patients with kiosk sign-in, and ensures accuracy of same.
• Contacts clients to obtain patient orders.
• Handles customer inquiries.
• Reads, understands, and complies with departmental policies, protocols, and procedures : (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual).
• Performs basic clerical duties, i.e. filing, faxing, preparing mail, and some data entry.
• Demonstrates organizational commitment and values of the client.
• Reports on time to work, following attendance guidelines.
• Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification, and a helpful statement.
• Use established protocols for reporting customer complaints.
• Ensures that HIPPA Compliance regulations are followed; uses test translation tables.
• Completes all required training.
• Assists with stocking of supplies.
• Other duties as required to meet the customer requirements.
• Completes special projects as requested by supervisor or manager.

Required Work Experience :

• One year of customer service experience
• Preferred Work Experience :
• Keyboard / data entry and PC experience

Physical and Mental Requirements :

• Prolonged standing / sitting
• Able to lift up to 25 pounds; carrying up to 15 pounds for several minutes at a time.
• Talking
• Vision - requires constant mental visual attention to details.
• Walking
• Balancing Bending / Kneeling
• Pushing / Pulling
• Reaching / Twisting Keyword search : data entry operator clerk typist keyboarding front office receptionist clerical receptionist medical customer service representative

Knowledge :

Medical Terminology helpful, not required

Skills :

• Must be flexible and available based on staffing requirements; weekends, holidays, and overtime.
• Must have strong communication skills. Able to speak clearly and effectively communicate to customers and peer groups.
• Demonstrates good organization, communication, and interpersonal skills.
• Capable of handling multiple priorities in a high-volume setting.
• Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.

Education :

High School Diploma or Equivalent Required

Additional Job Details :

Help with greeting patients until our staff is fully trained.

Benefits :

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About The Company :

• Our client empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors, and improve healthcare management.
• The company annually serves one in three adult Americans and half the physicians and hospitals in the United States, and their 47,000 employees understand that, in the right hands and with the right context, their diagnostic insights can inspire actions that transform lives.
• As the world’s leading provider of diagnostic information services, this company is committed to positively impacting the communities they are a part of by promoting a healthier world, building value for all their stakeholders, and creating an inspiring and inclusive workplace.

Inclusion and Diversity is woven into who they are and what they do. The company is inspired by the experiences and perspectives of its diverse employees.

Diversity of thought and authentic connections empower this company to create valuable solutions and deliver inclusive care to their patients and communities.

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Last updated : 2024-04-24