Job Title : PSC Greeter Representative

Duration : 2 Months

Location : Nashua, NH, 03030

Shift Timings : 1st shift (Mon to Fri)

Summary

Responsible for all PSC Patient Service Center front office duties. This function includes and is not limited to : Customer service, data entry, insurance billing and payments, problem resolution, following HIPPA regulations, and ordering office supplies.

May provide support at several locations.

Duties and Responsibilities

• Greet customers appropriately.
• Treat all customers in a courteous manner.
• Assists patients with kiosk signin, and ensures accuracy of same.
• Contacts clients to obtain patient orders.
• Handles customer inquiries.
• Reads, understands, and complies with departmental policies, protocols and procedures : i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual.
• Performs basic clerical duties, i.e. filing, faxing, preparing mail, some data entry.
• Demonstrates organizational commitment and values of Quest Diagnostics.
• Adheres to departmental and company policies.
• Reports on time to work, following attendance guidelines.
• Answers the telephone in a friendly and helpful manner, by incorporating the company name, selfidentification and a helpful statement.
• Use established protocols for reporting customer complaints.
• Ensures that HIPPA Compliance regulations are followed uses test translation tables.
• Completes all required training.
• Assists with stocking of supplies.
• Other duties as required to meet the customer requirements.
• Completes special projects as requested by supervisor or manager.

Additional details : Help with greeting patients until our staff is fully trained.

Required Work Experience :

One year customer service experience

Preferred Work Experience :

Keyboard, data entry and PC experience

Physical and Mental Requirements :

• Prolonged standing, sitting.
• Able to lift up to 25 pounds carrying up to 15 pounds for several minutes at a time.
• Talking
• Vision requires constant mental visual attention to details.
• Walking
• Balancing Bending / Kneeling
• Pushing / Pulling
• Reaching / Twisting
• Key word search : data entry operator clerk typist keyboarding front office receptionist clerical receptionist medical customer service representative

Knowledge :

Medical Terminology helpful, not required

Required Skills :

• Must be flexible and available based on staffing requirements weekends, holidays, and overtime.
• Must have strong communication skills.
• Able to speak clearly and effectively communicate to customers and peer groups.
• Capable of handling multiple priorities in a highvolume setting.
• Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.

Education :

• High School Diploma or Equivalent Required

Last updated : 2024-04-27