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Do you thrive in a fast paced, entrepreneurial environment? If so, read on! This is your opportunity to join GRUBBRR, an award winning FinTech startup that is exploding with growth and embarking in partnerships with some of the world’s most recognizable brands. We are changing the way the world does commerce, revolutionizing the industries we serve with solutions to be used by millions of people around the globe. All we are missing is you!
We are seeking a strong Client Service Manager to join our team of outstanding professionals. This is a new and evolving position at GRUBBRR with lots of room to grow personally and professionally. Your initiative, assertiveness, enthusiastic attitude and desire to work with a fun group of people will be keys to your success.
We offer:
About the position:
Reporting to the COO within the Customer Success Team, you will be responsible for giving life and structure to the customer management process as well as positioning us for success as we grow. The Client Success Manager is the primary interface that is responsible for the development of long-lasting business relationships with new and current GRUBBRR customers. The role will ensure customer delight via superior support to new and current GRUBBRR customers, identify and up-sell to clients in their assigned territories. Product development support, customer service, customer retention, sales skills, follow-up and action planning are key elements of this position.
Key Responsibilities:
Experience Desired:
Full Time
$76k-101k (estimate)
04/24/2023
07/29/2024
grubbrr.com
Boca Raton, FL
<25
The following is the career advancement route for Client Success Manager positions, which can be used as a reference in future career path planning. As a Client Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Success Manager. You can explore the career advancement for a Client Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Client Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Success Manager job description and responsibilities
Customer Success Managers are responsible for creating loyal customers who come back again and again.
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Build meaningful relationships with each client to truly understand their challenges, and create custom solutions to meet their unique needs.
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Provides on-boarding training, support, and compliance expertise to ensure assigned clients understand and comply with applicable standards and laws for mobile marketing / engagement.
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Manage the renewal process, develop long-term relationships with customers and operate as a client advocate.
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Provide updates & training to existing clients on any new features that are rolled out.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Success Manager jobs
A Customer Success Manager seeks to develop a positive customer experience and fosters relationships and support brand loyalty.
03/04/2022: Port Arthur, TX
Customer success managers should keep a track of the customer’s product expiration dates and take follow-ups to renew their contracts.
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The CSM may work with clients to understand their desired outcomes from their Thrive services and sets personalized benchmarks for success.
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The Client Success Manager must seeks to develop a positive customer experience, fosters relationships and support brand loyalty.
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Must understand client needs and offer solutions and support.
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Step 3: View the best colleges and universities for Client Success Manager.