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Grove Bay Hospitality Group
Morrisville, NC | Full Time
$53k-75k (estimate)
1 Month Ago
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Morrisville, NC | Part Time
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Front of the House Supervisor
$53k-75k (estimate)
Full Time | Restaurants & Catering Services 1 Month Ago
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Grove Bay Hospitality Group is Hiring a Front of the House Supervisor Near Morrisville, NC

Benefits:
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Tuition assistance
  • Vision insurance
As the FOH Supervisor, you will play a key role in ensuring the smooth operation of our fast/casual restaurant inside RDU Airport. You will oversee the front-of-house (FOH) operations, supervise and lead the FOH team, and maintain excellent guest service standards. Your primary goal will be to create a positive dining experience for our guests while upholding the restaurant's policies and procedures.
Reports to:
  • Restaurant Management Team
Responsibilities:
  • Advancing the Grove Bay Mission Statement and Core Values
  • Delivering exceptional hospitality to all guests
  • Upholding all core Standard Operating Procedures
  • Coaching in the moment of hourly team members
  • Training and development of new team members
  • Handling any guest issues that arise in a respectful manner
  • Following all opening and closing procedures
  • Cash handling following Grove Bay SOP
  • Ability to expedite in adherence with the Grove Bay SOP
  • Strong understanding of all operational systems – Toast, OpenTable, R365
  • Maintaining cleanliness and sanitation of the restaurant – ensure the restaurant is showroom ready at all times
  • Must work a minimum of six hours during the Supervisor shift
Qualifications:
  • Must be an A Player and endorsed by Management Team, Director of Operations, and Training Department
  • Must have worked within venue or other Grove Bay restaurant for minimum of 4 months Prior
  • Supervisor experience
  • Multiple language abilities a plus; fluency in English is required
Skills & Knowledge:
  • Strong attention to detail and focus on process excellence
  • Ability to learn and bring "out of the box" ideas to the team
  • Genuine enthusiasm and aptitude for serving people
  • Excellent verbal and written communication skills
  • Must possess strong communication and listening skills
  • Demonstrates strong problem-solving skills through the ability to diagnose and implement solutions
  • Ability to set and meet deadlines
  • Successful completion of Grove Bay's training program, including all EdApp training content
Certifications:
  • Food and Alcohol Safety training (ServSafe)
Physical Demands:
  • Ability to move throughout the venue during shifts (standing, walking, kneeling, bending) for extended periods of time
  • Ability to sit for extended periods of time
  • Ability to make repeating movements of the arms, hands, and wrists
  • Ability to express or exchange ideas verbally and perceive sound by ear
  • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders
  • Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds
  • Ability to turn or twist body parts in a circular motion
  • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment
Grove Bay is an E-Verify and equal opportunity employer; you must show proof of eligibility to work in the U.S.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Restaurants & Catering Services

SALARY

$53k-75k (estimate)

POST DATE

04/14/2024

EXPIRATION DATE

06/13/2024

WEBSITE

grovebaygroup.com

HEADQUARTERS

MIAMI, FL

SIZE

25 - 50

FOUNDED

2010

CEO

IGNACIO GARCIA-MENOCAL

REVENUE

$5M - $10M

INDUSTRY

Restaurants & Catering Services

Related Companies
About Grove Bay Hospitality Group

Grove Bay Hospitality Group is a dynamic restaurant owner, operator and boutique consulting firm based in Miami, Florida. Founded in 2010, Grove Bay aspires to enhance the lives of its guests, employees, communities and investors as a restaurant industry leader by developing innovative, memorable and highly successful restaurant concepts. From ingredients to customer service, Grove Bay is committed to delivering only the highest quality across all levels of operation. Like the Grove Bay Logo, our founders and core team members have deep roots within the South Florida community. Born and raised... amidst the vibrancy that is Miami, we each nurture a special love for the diverse and rich flavors the region has to offer. In 2013, Grove Bay was awarded a 50-year lease with the City of Miami for a 7-acre property along the waters edge in scene Coconut Grove, Florida. We plan to resurrect three restaurants and a spectacular roof top event space in this historic neighborhood, all overlooking Miamis gorgeous Biscayne Bay. The project is expected to open by Fall of 2016. Today, the Grove Bay family is poised to become a major restaurant player in the marketplace, with projected revenues of $40M per year by the end of 2016 with over 400 employees. More
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If you are interested in becoming a Front of House Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front of House Supervisor for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Front of House Supervisor job description and responsibilities

Assisting with the daily operations of the restaurant, staff training and embedding the standards required of the team.

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Ensuring that all equipment used is in safe working order, checked regularly and any faults reported to management, ensure equipment is not used until safe.

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Actioning customer compliments by praising staff and resolve complaints satisfactorily, referring to your line manager where necessary.

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Ensuring that excellent levels of service are being delivered to the customers during service.

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Managing front of house volunteers, assigning roles and responsibilities at the start of each shift.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Front of House Supervisor jobs

Supervisor must also always provide a feedback to avoid same errors again.

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Be a role model with all staffs and make sure to follow standards.

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Aspiring supervisor should be flexible and willing to work on a shifting schedule.

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Supervisors should also know how and when to recognize each staffs excellent work to drive motivation.

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Front of House Supervisor must build a solid foundation with each employees to develop trust.

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Step 3: View the best colleges and universities for Front of House Supervisor.

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