1 IT Help Desk Job in Altoona, WI
Group Health Cooperative of Eau Claire is Hiring an IT Help Desk Near Altoona, WI
The IT Helpdesk provides assistance in diagnosing and resolving user issues while ensuring adherence to IT policies.
Essential Position Functions
- Assist in diagnosing and resolving user issues, actively participating in daily Scrum events.
- Ensure adherence to IT policies and procedures, aligning activities.
- Collaborate with IT team members to provide timely and effective support, fostering Agile teamwork.
- Assist in handling and resolving IT support tickets using appropriate tools and methodologies.
- Communicate effectively with users, providing assistance in a user-friendly manner.
- Support IT inventory management activities, ensuring accurate tracking of assets.
- Contribute to research efforts into emerging technologies supporting IT helpdesk functions.
- Assist in documenting IT processes and troubleshooting procedures.
- Comply with all company policies and procedures, aligning activities.
- Enrolled in an associate degree program in information technology, computer science, or a related field, or equivalent experience.
- Exposure to or basic experience with IT support functions including IT security, networking, hardware, and software troubleshooting.
- Exposure to or basic development of effective written and oral communication skills.
- Exposure to or basic development of collaborative teamwork skills.
- Aptitude for developing problem-solving skills in an IT support context.
- Within 60 days of employment obtain Certified Scrum Developer and/or Professional Scrum Master to demonstrate proficiency in Scrum principles and practices within Agile development environments.
Job Summary
Other
Business Services
$49k-61k (estimate)
01/27/2024
06/29/2024
group-health.com
ALTOONA, WI
25 - 50
1976
CLAIRE JOHNSON
<$5M
Business Services
Related Companies
About Group Health Cooperative of Eau Claire
Group Health Cooperative is a community-based non-profit health plan that delivers high-quality, personalized service to its members. The Cooperative started as a local coalition over 30 years ago. While it is still a local plan with a local focus, it is now a nationally recognized HMO serving over 70,000 members in Western Wisconsin.
The job skills required for IT Help Desk include Troubleshooting, IT Support, Problem Solving, Computer Science, Communicates Effectively, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Help Desk. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Help Desk. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Help Desk positions, which can be used as a reference in future career path planning. As an IT Help Desk, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Help Desk. You can explore the career advancement for an IT Help Desk below and select your interested title to get hiring information.
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