Overview

ROCKWALL FORD is part of the fast growing Group 1 Automotive, a leader in automotive retail. We are looking for the Service Drive Manager to join our team!

In addition to competitive pay, we offer our associates the following benefits :

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment, with job training and advancement opportunities

Responsibilities

• Manage the service drive staff and monitor their performance.
• Forecast goals and objectives for the department and ensure they are met.
• Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction.
• Maintain daily sales and production records as required by dealership management.
• Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Handle customer complaints tactfully, promptly, and with concern for the customer.
• Ensure proper repair techniques are being used.
• Schedule training as necessary to properly repair and service vehicles.
• Stay up to date on product changes and new products.
• Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
• Other duties may be assigned by management.
• Demonstrates behaviors consistent with the Company's Values in all interactions with customers, co-workers and vendors.

Qualifications

• Excellent CSI skills
• CDK experience
• Supervisory skills.
• A desire to work in a commission, performance-based, environment.
• Great attitude with high-energy personality.
• Excellent customer service skills.
• Professional appearance and work ethic.
• Ability to work well in a process driven environment.
• High school diploma or equivalent.
• Valid driver license in the state that you will work and a good driving record.

Group 1 is a Fortune 300 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom.

We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail.

Apply today or refer a qualified friend.

All applicants must pass pre-employment testing to include : background checks, MVR, and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity employer.

Last updated : 2024-05-24