23 Member Experience Specialist Jobs in Nashville, TN
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Balfour Beatty Investments - North America
Nashville, TN | Part Time
$46k-58k (estimate)
8 Months Ago
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Groom Club is Hiring a Member Experience Specialist Near Nashville, TN
Are you passionate about dogs and their well-being? Are you good at puzzles and detail-oriented? Do you love talking to pet parents about their pups? Join our team! We’re Nashville’s first premium mobile grooming service. We’re seeking dedicated individuals to join our team of Member Experience Specialists. If you're comfortable selling a service you believe in and are committed to promoting the health and happiness of dogs, then we want to meet you!
Description
Member Experience at Groom Club is a mix of new member sales, scheduling, reaching out to current members, and problem-solving. You’ll start each day responding to a mix of appointment requests, text messages, and voicemails. You’ll field questions about our service, explain to prospective members how we’re different from other mobile groomers, and overcome objections about price.
You'll intelligently set up our schedule, booking members close to one another to minimize drive time while using your problem-solving skills to manage reschedules and cancellations. You’ll follow up post-service to ensure pet parents are happy and you’ll proactively identify and address the unique needs of our members to ensure they feel warm and appreciated.
Collaboration is also a cornerstone of this role. You'll work closely with our Total Care team to ensure we deliver our services on time and you’ll play “air traffic control” during the day to support our team in the field. You’ll also work closely with leadership to set and exceed goals for the business and track daily and weekly numbers to make sure we’re on track to hit our goals.
Additionally, you will participate in membership events, such as nights out at the baseball park, dog park parties, and other fun events, and you will maintain an inventory of all new member gifts, ensuring our Total Care team is set up for success.
Why are we different?
Groom Club is Nashville’s first premium mobile grooming service. We’re reimagining grooming to make it easy for busy pet parents to give their best friend the care they need to live the long, healthy life they deserve. Earn strong compensation that respects your experience, and find work-life balance with ample paid days off per year. Plus, enjoy comprehensive health benefits, a fun company culture, and opportunities to give back to our community.
Why Choose Groom Club?
Compensation: base bonus plan up to $45k/year.
Work-Life Balance: Consistent schedule and paid time off (vacation, sick, holidays, volunteer).
Benefits: Medical, dental, and vision plans with substantial employer contributions.
Professional Growth: We invest in our team's career success through mentorship programs, specialized skills development, and advancement opportunities.
Modern Comfort: Our dress code is relaxed to allow for casual but appropriate attire.
Pet-Friendly: Groom your four-legged family member in the van.
Team Building: Join fun company events and outings.
What skills would make you succeed in this role?
Consultative Sales: Learn about each pup’s individual needs and their parent's requests to develop and sell a grooming service personalized for each pup.
Problem-Solving Abilities: Set up and optimize our team’s schedule, booking members close to one another to minimize drive time while resolving scheduling conflicts.
Exceptional Communication Skills: Proficient in both verbal and written forms, able to convey information clearly and empathetically.
Effective Time Management: Ability to handle high volumes of calls, texts, and booking requests efficiently.
Detail-Oriented Focus: Keen attention to detail, ensuring accuracy in scheduling and member records.
Customer Service Expertise: Deep understanding of customer needs and commitment to service excellence. Warm and friendly manner - we are talking about sweet dogs.
Team Collaboration: Skilled at working collaboratively with various team members to ensure seamless service.
Metrics-Driven Approach: Comfortable using data and feedback to measure and improve service quality.
Adaptability: Flexible and able to thrive in a dynamic, fast-paced work environment.
Responsible: Own your work and take pride in your success.
Requirements:
- A profound love for dogs, coupled with a commitment to exceptional customer service.
- 3 years in a fast-paced customer service role, where you excelled at anticipating needs and delivering exceptional service, managing complex scheduling, high volumes of calls, texts, customer conflicts, and member inquiries OR equivalent higher education degree OR veteran service experience.
- Strong capabilities in solving complex problems and organizing tasks efficiently.
- Proficient in both verbal and written communication, ensuring clarity and professionalism in all interactions.
- Ability to work effectively with a team, ensuring cohesive operations and a unified approach to member care.
- Competence in explaining and selling the benefits of the membership program, with a knack for persuasive communication.
- Comfort using metrics and feedback to drive service improvements and decision-making.
- Flexibility to adapt to a dynamic work environment and handle unexpected challenges.
- Basic knowledge of CRM systems, scheduling software, and standard office tools like Microsoft Office or Google.
- Completion of a satisfactory national background check and credit screening.
- Possession of a valid driver's license in good standing with a clean driving record.
Ready to Apply?
If you're enthusiastic about education, grooming, and supporting a thriving team, we'd love to hear from you! Join us in shaping the future of Groom Club.
Equal Opportunity Employer:
Groom Club is an Equal Opportunity Employer committed to fostering growth and respect for all team members. We prohibit any form of discrimination or harassment. Upholding these principles is the responsibility of every Groom Club team member.
Job Summary
JOB TYPE
Full Time
SALARY
$62k-88k (estimate)
POST DATE
04/04/2024
EXPIRATION DATE
06/03/2024
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The job skills required for Member Experience Specialist include Customer Service, Problem Solving, Communication Skills, Scheduling, Microsoft Office, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be a Member Experience Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member Experience Specialist. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Member Experience Specialist positions, which can be used as a reference in future career path planning. As a Member Experience Specialist, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Experience Specialist. You can explore the career advancement for a Member Experience Specialist below and select your interested title to get hiring information.
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