The Referral Manager (Care Coordinator) engages, refers and functions as the liaison for the independent professional Caregivers who provide services for GRISWOLD HOME CARE’s clients under the consumer-directed model for personal care. A Referral Manager performs work in the functional areas of client relationship management, client/caregiver matching, marketing, and legal and regulatory compliance.

Essential Skills/Qualities:

Ø Nurturing ability (caring, empathetic, compassionate)

Ø Articulate, with strong verbal and written skills, pleasant phone manner

Ø High level of emotional intelligence

Ø Creative problem solving skills

Ø Organized and detail oriented; good documentation skills.

Ø Flexible; able to multi-task and demonstrate effective time management skills

Ø Must have reliable transportation and valid driver’s license

Ø Team player

Ø Positive attitude; dedicated to the mission

Ø Proactive; willing to take initiative and follow through

Ø Capable of performing job functions free from immediate direction or supervision, (even if decisions can be reviewed at a higher level)

Ø Capable of exercising discretion and independent judgment in the performance of job functions

Ø Must possess excellent computer skills, proficient with Microsoft office

Educational Background/Knowledge/Prior Experience:

Ø Human services background or strong desire to help others

Ø BA/BS related field is a plus

Duties:

Ø Must handle on-call duties on a rotating basis and as needed by the office

Ø Conduct telephone inquiries with new or potential clients

Ø Maintain appropriate follow up with potential clients

Ø Schedule and conduct initial home visits with new or potential clients to explain services and/or obtain a signed service agreement

Ø Evaluate a Caregiver’s professional qualifications to ascertain the Caregiver’s eligibility under applicable state laws and regulations for client opportunities

Ø Ensure on-going clients satisfaction with referred Caregiver(s)

Ø Responsible for accurately tracking mileage and expenses for monthly submission and reimbursement according to GHC policies.

Ø Participate in Company sponsored events.

Ø Weekend or evening hours may be required.

Ø Perform additional duties as required by office.

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Supplemental pay types:

• Bonus opportunities

Work Location: In person