Receives, assists with, and/or processes inquiries and related tasks in reference to customers of broadband service, predominantly within a Call Center setting. However, may assist in face-to-face interactions, as well. Additionally, may be required to assist with GreyStone Power activities in the event of a major outage.
Professionally handles complaints, answers questions, provides information, resolves issues, and enters and confidentially maintains accurate records using various computer systems for GreyStone Connect.
Exhibits excellent interpersonal skills in all interactions with external and internal stakeholders, while completing all tasks and/or steps promptly and accurately. Demonstrates and promotes a positive, friendly, courteous, and professional customer service environment. Demonstrates an eagerness to learn, engage, and professionally handle unusual or difficult situations.