Receives, assists with, and/or processes inquiries and related tasks in reference to customers of broadband service, predominantly within a Call Center setting. However, may assist in face-to-face interactions, as well. Additionally, may be required to assist with GreyStone Power activities in the event of a major outage. Professionally handles complaints, answers questions, provides information, resolves issues, and enters and confidentially mai...
Monitors and operates the electric distributionsystem through the supervisory control and data acquisition (SCADA) system,processing trouble calls through the outage management system (OMS) to ensuresafe, efficient, and optimally reliable delivery of electric power to members. Monitors SCADA system to ensure circuit loads are acceptable, making alternate line feed recommendations to Manager, System Control when necessary. Constantly monitors and ...
