We are currently seeking a Tele Chat Representative to join our dynamic team. As a Tele Chat Representative, you will be responsible for assisting customers in a friendly and professional manner through telephonic communication. Your main goal will be to effectively answer customer inquiries, resolve issues, and provide exceptional service. You will become an expert in our products and services, ensuring that customers receive accurate and suitable information to meet their needs. If you enjoy helping others and have strong communication skills, we would love to hear from you.

Responsibilities

• Serve as the first point of contact for customers, answering inbound calls and addressing their concerns promptly and professionally.
• Build strong relationships with customers by providing personalized service and actively listening to their needs.
• Provide accurate information about products, services, and promotions to assist customers in making informed decisions.
• Utilize company databases and systems to document all customer interactions and ensure accurate and efficient record-keeping.
• Respond to customer emails and messages in a timely manner, addressing any inquiries or concerns.
• Escalate complex issues to the appropriate departments or management for further resolution.
• Identify opportunities for upselling or cross-selling products based on customer needs and preferences.

Requirements

• Excellent verbal and written communication skills.
• Ability to remain calm under pressure and handle difficult customer situations with professionalism and empathy.
• Strong problem-solving skills, with the ability to think quickly and offer creative solutions.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Detail-oriented and highly organized, with strong time management skills.
• Proficient in using telecommunication systems, databases, and software.
• Previous customer service experience is preferred, but not required.