We are seeking a diligent and customer-oriented Phone Assistance Agent to join our team. In this role, you will be responsible for providing exceptional phone support to our clients, helping them with inquiries, resolving issues, and ensuring a positive customer experience. As a Phone Assistance Agent, you will be the first point of contact for our clients and will play a crucial role in building and maintaining strong customer relationships.

Responsibilities

• Answer and handle incoming phone calls from clients in a professional and timely manner.
• Provide accurate information, solutions, and guidance to clients' inquiries and concerns.
• Assist clients in navigating our company's products or services and provide troubleshooting assistance, when necessary.
• Ensure high customer satisfaction by actively listening to clients, empathizing with their needs, and offering appropriate solutions.
• Document and update clients' information and interaction details in our CRM system.
• Collaborate with other team members to address complex client issues and escalate cases, if needed.
• Keep up-to-date with product knowledge, industry trends, and company policies to better assist clients.

Requirements

• High school diploma or equivalent.
• Proven experience in a customer service or phone assistance role.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Ability to remain calm and composed in difficult situations.
• Proficient in using CRM systems and other relevant software.
• Familiarity with customer service metrics and key performance indicators.
• Ability to handle a high volume of phone calls while maintaining a professional demeanor.