Job Summary: The Call Dashboard Coordinator will ensure that links are successful to process billing and payroll. Call Dashboard Coordinator will engage with PCA to ensure field staffed is informed and empowered with information. As well as ensuring that cases are staffed and are addressing and advocating on behalf of their patients.

Supervisory Responsibilities:

None.

Duties/Responsibilities:

Assists in assessment/linkage

Monitor EVV Clock in and out daily, reaches out to clients for missed clock actions, confirm visits with clients

Contact PCA when there is no clock action

Provides staffing to patients and proactively requests for additional caregivers

Schedule and coordinate caregivers based on assessment and care plan information for new and existing clients

Responsible for detailed documentation of all daily interactions

Track and record in the internal database all instances of assignment refusals, call outs, late arrivals, early departures, client/caregiver feedback, etc.

Share information with team

Managing Client Calendars

Manage Pre-billing

Assists and works with community case managers

Manage corrections of clock actions

Communicate any needs expressed from clients or PCA to each department

Assists and participates on call responsibility

Works closely with clinical team

Ensure with staffing needs are met

Rotation of Monthly Oncall

Performs other duties as required

Required Skills/Abilities:

Excellent knowledge of case management and crisis intervention services.

Proficient in MS Office and computer systems (e.g. patient management software)

Excellent communication and interpersonal skills

Excellent organizational skills

Strong analytical and problem-solving skills

Ability to prioritize task

Excellent time management skills with a proven ability to meet deadlines

Starting Salary-$36000-$41000

***Please Note this position is not Remote***