Description

Division/Department: Reservations / Depot

Job Title: Reservations & Ticket Agent

Reports To: Shift Supervisor/ Reservations Manager 

Type of position: Non-exempt/Hourly

Employee Classification: Seasonal

Location: 45 Mitchell Street Bryson City, NC

Compensation: $13.00-15.00/ hour, Plus Commissions, DOE

Job Summary: The Reservations & Ticket Agent position serves as the initial, and arguably most impactful, point of contact for our guests- assisting in providing information about ticket options, departure times, train history, and general trip planning to our guests. We seek individuals who are committed to the highest level of customer service, efficient at handling multiple tasks concurrently, and that excel in a fast-paced, fun environment. The hourly expectation for this position is 20-32 hours per week.

Essential Duties and Responsibilities:

• Assist customers with selecting reservations by providing them thorough explanations of departure times, trip options, and special offers.
• Answer questions about the Great Smoky Mountains Railroad history, route, and scheduled excursions.
• Work in ticket window to assist guests, sell tickets, provide walk-up bookings, and work information booth to assist customers on-site.
• Process reservation requests made in person, by phone, or online through reservations software program.
• Stock brochures and maintain train Depot area for guests.

Work Environment:

• Mostly office environment; standing, sitting for 7 to 10-hour shifts.
• Walking in and around industrial/railroad environment on uneven surfaces, climbing stairs.
• Occasional bending, twisting, lifting of up to 25 pounds.

Requirements

Education, Skill, and Work Experience Requirements:

• Must be able to work a flexible schedule with some night, weekend, and holiday availability.
• Experience working in reservations, call-center, hotel, or tourism related field, strongly preferred.
• Commitment and proven record of exceptional customer service skills to a varied clientele.
• Ability to work in a fast-paced environment, both individually and as part of a team.