19 Customer Service Associate Jobs in Chesterfield, VA
Grease Monkey Chesterfield is Hiring a Customer Service Associate Near Chesterfield, VA
- Discounted Services for Employees
- Flexible Hours
- Opportunities for Advancement
- Maintain communications with waiting customers, keep them informed of wait times, answer questions. Answer telephone, direct calls, and answer customer inquiries.
- Educate customers regarding the condition of fluids and filters, services available, promotions, and product guarantees.
- Remind customers to submit feedback about their visit.
- Thank all departing customers, remind them to return.
- Review Service Order Ticket thoroughly with customers at check-out, explain services performed, purpose of static sticker, and reminder card.
- Process all payments using the computer system and credit card machine.
- Perform courtesy work when needed.
- Assist manager in resolving customer complaints.
- Make coffee; keep fresh coffee available at all times.
- Clean and straighten the coffee service area. Clean and straighten waiting room chairs and tables. Clean waiting area restrooms, and stock restroom supplies a minimum of three times during the day.
- Stock and maintain current reading materials ensuring it is appropriate for children. Stock supply of cups, creamer, sugar, and stirrers.
- Clean and straighten countertop and desk. Clean computer and equipment. File and organize paperwork (assist manager).
- Stock Service Order Tickets.
- Input vendor shipments on computer
- Place customer quality assurance calls, write customer thank you notes.
- General center maintenance and cleaning duties.
- Attend crew meetings as required.
- Run errands and perform other duties as assigned by a Supervisor.
- Excellent customer service skills
- Basic literacy (ready, writing, math skills), Verbal and written communication skills, Keyboarding skills, Beginning computing skills
- Attention to detail and accuracy
- Previous customer service and general office experience necessary
Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey® is the nation’s largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30 new locations. Grease Monkey® International, LLC is the nation’s largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.
Our Grease Monkey® Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey® Technician Training & Certification Program. Grease Monkey® certified pit crews offer drivers an exceptional experience, delivered with speed and precision.
Position Overview
The Customer Service Specialist is responsible for all aspects of customer service in a Grease Monkey center, and light clerical duties. This is an hourly position.
Job Summary
Full Time
$37k-46k (estimate)
06/08/2023
05/29/2024
The following is the career advancement route for Customer Service Associate positions, which can be used as a reference in future career path planning. As a Customer Service Associate, it can be promoted into senior positions as a Customer Success Associate II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Associate. You can explore the career advancement for a Customer Service Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Associate job description and responsibilities
A strong associate will be able to quickly understand the customer’s problem and propose the best solution.
12/12/2021: Springfield, MA
Ability to professionally attend to the needs of customers.
02/25/2022: Rock Hill, SC
Apply for part-time Customer Service Associate roles and experience their spirit of community.
01/20/2022: Gary, IN
Assist customers with and complete all necessary phases of activity registration, facility booking, membership sales and point of sale transactions.
02/02/2022: Moline, IL
Assist customers with facility rentals and process application permits according to District, department and General Use Ordinance procedures.
02/13/2022: Gastonia, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Associate jobs
Best Colleges to Study Client Service Associate.
12/14/2021: Sumter, SC
Ensure all customer problems are resolved quickly to the satisfaction of the customer.
12/17/2021: Altoona, PA
Ensure confidentiality of customer data and careful handling of documents media packages.
12/28/2021: Augusta, GA
Follow standard operating procedures and adhering to legal hr safety customer service and security policies procedures.
02/15/2022: New Brunswick, NJ
Measure and analyze customer feedback.
02/21/2022: Dothan, AL
Step 3: View the best colleges and universities for Customer Service Associate.
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