Floral Customer Service Rep

Reports to: Wendy Morton (Floral Manager)

Hours: 2-3 days a week from 8AM to 5PM (extra hours during holiday weeks required.)

Responsibilities: 

• Answer all florist phone calls.
• Process all incoming orders in a timely manner for that day.
• Confirm all deliveries daily.
• Work longer hours during holidays (Christmas, Valentine's Day, Mother's Day, Thanksgiving)
• Reply to all florist emails.
• Reconcile floral statements.
• Process outgoing invoices/statements at the beginning of every month.
• File all paperwork.