Department: Highland Family Medicine

Schedule: Fulltime (1.0 FTE)

Wage: $17.59- $19.04

Summary: Providing quality customer service to patients by greeting them in person and on
the telephone, scheduling appointments and maintaining patient demographics in EHR. Work in
a professional manner that keeps the medical office running efficiently.

Essential Duties and Responsibilities include the following:


Welcomes patients and visitors in person and on the telephone.

Optimizes patient satisfaction and provider time by scheduling and coordinating patient
appointments.

Assist patients in completing all necessary registration forms.

Register new patients and updates existing patient demographics.

Verifying patient insurance.

Keep patient appointments on schedule by notifying back office staff of patient’s arrival.
Communicating with patients and clinical staff of any delays.

Maintain patient waiting areas and front-desk areas in an organized manner.

Scanning and indexing patient records into EHR.

Call patients daily to confirm next day appointments.

Collect copays and insurance deductibles.

Daily deposits and balancing cash box.

Protects patient confidentiality by making sure protected health information is secured by
not leaving PHI in plain sight and logging off the computer before leaving it. Adheres to
HIPAA requirements.

Retrieving faxes and delivering to appropriate staff.

Faxing information as needed.

Regularly attend staff and department meetings.

May be required to travel to other locations.

Other duties as assigned.

**Must pass pre-employment drug screen and background checks

Benefits include: Medical, Dental, Vision, Life Insurance, 403(b) Retirement plan and Paid

Time Off.