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Customer Service Representative (FT)
Grand Rock Co. Painesville, OH
$33k-42k (estimate)
Full Time | Durable Manufacturing 4 Months Ago
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Grand Rock Co. is Hiring a Customer Service Representative (FT) Near Painesville, OH

Grand Rock is a major manufacturer and warehouse of superior exhaust systems for the aftermarket. Since 1970 Grand Rock has had its sights set on providing the customer with only the best parts and materials in the industry. Through excellent customer service, rapid delivery, damage-free packing, and competitive pricing Grand Rock has grown to become the best in the industry. We work very hard at Grand Rock to bring you the latest parts and new products.
Many of our products are manufactured in North America and this is something we are proud of. Working out of a 53,000 sq. ft. facility, Grand Rock maintains an inventory of over 3000 SKUs of catalog items. This provides a rapid turnaround on parts for a wide variety of makes and models.
The transport industry is such an integral portion of the business and the world economy. Grand Rock is proud to provide the exhaust services needed to keep you on the road! When trucks and buses move, so does the world!
At Grand Rock, we promote and work hard every day to provide our customers with the highest possible solutions, while maintaining good business values. We value our People, encourage their development, and reward their performance. Our improved environmental outcomes can ride the coattails of our lean culture change; there is a win for our business, and our customers, and a win for environmental improvement.
We have the widest selection of exhaust products and for over 40 years our quality, dedication, customer service, and efficiency are put to a test, and after all those years we can proudly say that we are ready to take another step with our customers toward a promising future.
Throughout its history, Grand Rock Co has enjoyed a stable and capable VOC team of associates who, today, enjoy over 10 years of average tenure.
We offer competitive wages, and a full benefits package to include medical, dental, 401(k), and profit-sharing.
Grand Rock Co. differentiates itself by the outstanding efforts of its people – not just a few, but all of its people driving for the same goal to Exceed Customer Expectations.
If this sounds like You, We invite you to become part of our growing team.
HOURS - MONDAY - FRIDAY must be flexible as hours will vary between 7:30 a.m. - 5:30 p.m. (rotating shift monthly).

Responsible for all aspects of customer service for the company:
  • Work as a team member in the department and directly with customers.
  • Excellent phone and email etiquette for communicating with customers and co-workers.
  • Follows all company policies and safety procedures.
  • Maintains good attendance and a positive attitude.
  • Work with manager and team lead learning and following all Customer Service Procedures.
  • Must have organization skills and the ability to multitask.
  • Must be detail-oriented.
  • Show professionalism among customers and co-workers.
  • Effective follow-up skills and ensure full completion of work-related tasks.
  • Ability to enter 30-40 orders daily, and answer 50-100 calls.
  • Perform other duties as needed, including light clerical duties.
  • Ability to work a rotating first shift.
  • Must be able to adapt and learn Grand Rock knowledge; including but not limited to parts, part numbers, sales techniques, and technical information.
  • Must be able to type 35-40 wpm.
  • Working knowledge of Excel is a must.
Contingent upon passing a drug screen.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Durable Manufacturing

SALARY

$33k-42k (estimate)

POST DATE

01/20/2023

EXPIRATION DATE

05/13/2024

WEBSITE

grpipes.com

HEADQUARTERS

PAINESVILLE, OH

SIZE

50 - 100

TYPE

Private

CEO

WILLIAM H STONEMAN

REVENUE

$10M - $50M

INDUSTRY

Durable Manufacturing

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