Patient Service Representative

Position for the Urgent Care Clinic locations

Grand River Medical Group is seeking a confident and empathetic candidate to be a Patient Service Representative within our fast-paced care setting at our Urgent Care clinics. The duties include welcoming and registering patients and verifying demographics. This includes, insurance verification, accepting forms of payment, answering telephone calls and other duties as necessary.

The ideal candidate would possess strong verbal communication skills and professionalism. You will responsible for creating a positive patient experience and multi-tasking to ensure a streamlined care experience.

As a Patient Service Representative, you will need the ability to use office equipment such as computers, telephones, and fax and copy machine. You will become knowledgeable of the patient scheduling program and electronic medical record, with training provided.

This is a full-time position, 35-40 hours per week. This position has a rotating schedule, with evening and weekend requirements. Urgent Care is open Monday-Friday, 7:30am-7:00pm, and Saturday-Sunday, 8:30am-4:00pm.

Duties include but are not limited to:

• Collect patient information to complete insurance and privacy forms.
• Schedule and confirm patient appointments, cancelations, check-ups and physician referrals.
• Answer telephones and questions regarding insurance and payments and direct calls to appropriate staff.
• Review, update, or obtain patient information making necessary changes to ensure correct billing and enter demographics into system. Verify insurance information/status.
• Accept payment of copays, deductibles, statement balances and balance cash drawer daily.
• Schedule/cancel appointments for patients; ensure that all procedures are properly scheduled in the computer system. Complete schedule maintenance as directed.
• Perform clerical duties for the daily operation of the practice.

Education/Experience/Skills:

• Ability to provide a high-quality customer experience with each interaction.
• Ability to work independently as well as part of a team.
• Friendly, empathetic, and accountable.
• High school diploma or general education degree (GED).
• Three months to one year similar or related experience and/or training; or equivalent combination of education and experience.
• Ability to use office equipment, such as computer, telephone, fax, copier, calculator.
• Knowledge of patient scheduling program and electronic medical record.

We offer: A competitive hourly wage plus a very attractive benefits package including vacation, generous company provided benefits, and much more.

Grand River Medical Group is an independent physician owned practice located in Dubuque, IA. We provide a wide range of healthcare services from primary care to subspecialty care for adults and children. We currently employ over 300 team members who help support the practices and clinical operations of over 65 physicians, nurse practitioners and physician assistant clinics, our urgent care network, and four dialysis units located in Iowa (Manchester and Dubuque) and Wisconsin (Platteville and Richland Center).

Grand River Medical Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.