Essential Job Functions may include:

• Checks guests/owners in and out of the resort, answering any questions they may have.
• Meets and exceeds guest/owner expectations by providing exceptional customer service by phone or in person.
• Answering a high volume of inbound calls from guests/owners
• Communicates effectively with guests, supervisors and associates.
• Resolve customer complaints and problems calmly and effectively
• Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
• Additional Job Duties that may be occasionally required: Assisting guests with loading/unloading luggage including up/down stairs Delivering guest request items to/from rooms

Requirements

Education, Skills & Experience:

• The ideal candidate for this opportunity must be very an outgoing team player who is able to communicate well, multi task, and provide exemplary customer service to both guests/owners and associates.
• Previous experience in customer service and/or hospitality industry preferred.
• 1 years of related experience, preferably within the hospitality industry
• Professional telephone etiquette is required
• High school diploma or equivalent
• Excellent communication and organizational skills
• Must be flexible to work various shifts, including weekends & holidays

Additional Job Elements:

Must be able to stand/walk for up to 8 hours. Must also be able to sit, stoop, kneel, crouch, & crawl. The employee must regularly lift and/or move up to 25lbs.

Job Type: Full-time

Pay: $23.00 - $24.95 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Holidays

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person