Description

Qualifications

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination or knowledge, skills and abilities:

• Ability to diffuse difficult customer situations and adapt to individual circumstances or needs.
• Advanced knowledge of the hospitality industry and leadership.
• Dynamic team player who can think creatively, manage innovation and effectively challenge existing practices.
• Ability to provide timely, direct complete and actionable feedback to others.
• Demonstrated ability to influence all levels of the organization with their presence and business acumen.
• Excellent oral, written, presentation and public speaking skills. Possess strong financial literacy and analysis capabilities.
• Participate in the development of short and long-term financial and operational goals.
• Ability to assess/evaluate Associates' performance in a consistent manner.
• Ensure that Owner/Guest/Associate satisfaction is consistently obtained and maintained.
• Advanced knowledge of the key principles and practices within all GPRM disciplines, including practical knowledge for management of Associates and dealing with complex problems.
• Strong organization and project management skills.
• Knowledge/ability to review financial documents.

EDUCATION/FORMAL TRAINING/EXPERIENCE:

• Bachelor Degree or higher in Hospitality Management, Business Administration, or related major preferred.
• 3-5 years proven successful experience in hotel management.

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with Westin/Sheraton Carlsbad Resort & Spa rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Maintain compliance of all local, state and federal laws and regulations.

• Participate in the development of short and long term financial and operational goods of the resort.

• Ensure that guest satisfaction is consistently obtained and maintained.

Physical Demands

• Most work tasks are performed indoors. Temperature is moderate and controlled by resort environmental systems.
• Must be able to sit at a desk for up to 8 hours per day. Walking and standing are occasionally required.
• Must be able to exert well-paced ability to reach other departments of the resort on a timely basis.
• Must be able to lift up to 15 lbs. occasionally.

• Must be able to push and pull carts and equipment weighing up to of 250 lbs. occasionally.

• Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

Licenses or Certificates

• N/A

Grooming:

All employees must maintain a neat, clean and well-groomed appearance per Westin/Sheraton Carlsbad’s standards.

Attendance:

Regular attendance in conformance with the standards, which may be established by Westin/Sheraton Carlsbad Resort & Spa from time to time, is essential to the successful performance of this position. Employees with irregular attendance/tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with Westin/Sheraton Carlsbad Resort & Spa rules and regulations will be subject to disciplinary action, up to and including termination of employment.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Ownership:

This job opportunity for employment is being made available by Grand Pacific Hotel Services, L.P., the owner and the employer of all associates working at Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not the owner or operator of Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not the direct or indirect employer or joint employer of any associates working at Westin/Sheraton Carlsbad Resort & Spa. Marriott International does not control, govern or regulate any aspect of recruitment or employment at Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not responsible for any aspect of your application, candidacy, or employment at the resort, nor shall Marriott International be liable for the data collection, use and privacy practices of the Westin/Sheraton Carlsbad Resort & Spa’s owner or operator.