We are committed to fostering strong relationships with our customers and ensuring their satisfaction at every touchpoint. We are seeking a dedicated and experienced Customer Relations Coordinator to join our team and play a key role in managing customer interactions and enhancing the overall customer experience.

Position Overview:

As a Customer Relations Coordinator, you will serve as the primary point of contact for our customers, addressing their inquiries, resolving issues, and ensuring their needs are met in a timely and professional manner. You will work closely with various internal teams to coordinate customer-related activities and contribute to the development of strategies to improve customer satisfaction and retention.

Before applying:

- Must be at least 18 yrs of age

- Must live in Houston

- Must not have any criminal record less than 7 years ago, misdemeanor is okay.

Responsibilities:

* Customer Support:

* Respond promptly and courteously to customer inquiries

* Provide information about products/services, pricing, and availability.

* Address customer concerns and complaints with empathy and professionalism, striving to achieve swift resolution.

* Relationship Management:

* Build and maintain strong relationships with customers, understanding their needs and preferences.

* Proactively reach out to customers to gather feedback and identify opportunities for improvement.

* Documentation and Reporting:

* Maintain accurate records of customer interactions, transactions, and feedback in the CRM system.

* Generate regular reports on customer inquiries, resolutions, and satisfaction levels.

* Process Improvement:

* Identify areas for process improvement within the customer relations function and collaborate with cross-functional teams to implement solutions.

* Contribute to the development of best practices and standard operating procedures for customer interactions.

Qualifications:

* Bachelor’s degree in Business Administration, Marketing, or a related field but NOT required

* Excellent communication skills, both verbal and written.

* Strong interpersonal skills and the ability to build rapport with customers and colleagues.

Job Types: Full-time, Part-time

Pay: $700.00 - $1,200.00 per week

Experience level:

• No experience needed

Shift:

• 10 hour shift
• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Houston, TX: Relocate before starting work (Required)

Work Location: In person