The Reservations Manager is responsible for overseeing the daily operations of the Grand Hyatt Vail and Vail Residences call center to ensure that the department functions at its optimum potential. Manager will collaborate daily with Director of Revenue in all aspects of Reservations department operations, including daily task completion, creation and implementation of effective processes, quality assurance, celebrating successes, and effective coaching of staff for optimal performance. The Reservations Manager is also responsible for accurate tracking, reporting individual and team performances and communicating results.

In this management role, the leader will support the team and represent our property to prospective guests over the phone and through email correspondence in a professional and proficient manner to our guests and team. Manager must maintain a full knowledge of Resort accommodations and amenities in order to stimulate the pre-arrival expectations of our guests and create a positive guest impression. Position requires Manager to act as a liaison between all appropriate resort departments, resort guests, resort owners and the reservations and revenue teams to ensure that clear, effective communication between these departments to enhance the resort’s reputation, optimize revenue and provide the highest level of guest service.