The Reservations/Bookings Manager trains reservation agents and front desk operators to make room reservations for customers. Oversees the room reservation staff to ensure maximum customer satisfaction. Being a Reservations/Bookings Manager ensures rooms are not overbooked and that guests receive requested rooms. Forecasts regular room bookings and designs promotional programs to increase the sales of un-booked rooms. In addition, Reservations/Bookings Manager handles any room disputes. May require a bachelor's degree in area of specialty. Typically reports to a hotel manager. The Reservations .../Bookings Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. Working as a Reservations/Bookings Manager typically requires 3-5 years experience in the related area as an individual contributor.More Show Less
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