17 Director of Account Management Jobs in Portland, OR
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Director of Account Management
$186k-243k (estimate)
Full Time | Wholesale
4 Weeks Ago
Grand + Benedicts, Inc. is Hiring a Director of Account Management Near Portland, OR
POSITION: DIRECTOR OF ACCOUNT MANAGEMENT
CLASSIFICATION: Exempt
BASIC FUNCTIONS:
PRIMARY: To serve as either the primary or secondary point of contact for the client to direct and perform all functions required to manage retail and brand account’s fixture programs.
SECONDARY: To oversee the operations of the Account Management Department. To hire, coach and manage all Account Management staff.
REPORTING:
The Director of Account Management reports directly to the President.
The following positions report directly to the Director of Account Management:
- Account Managers
AUTHORITIES: The following are granted to the Director of Account Management:
- To exercise the responsibilities and perform the duties of this position, within the guidelines provided by the company’s Employee Manual and Operations Manual.
- To hire, train, evaluate, discipline and fire staff in the direct reporting relationship provided these actions are within established company policies and budgets.
- To make purchases within the scope of the department budget. Management approval is needed for purchases over $500.
- To resolve order, shipment and billing discrepancies with vendors.
- To delegate this position’s duties to subordinates as necessary.
PRINCIPAL DUTIES: The Director of Account Management performs the following:
- Oversees all Account Management to ensure that all corporate orders are entered, filed and priced properly.
- Processes sales orders, credit memos and any other documentation to complete the customer order in an efficient manner. Answers questions regarding product and pricing. Provides quotes to customer(s).
- Works closely with Outside Sales to help develop opportunities from concept development and bid/proposal through production and distribution.
- Acts as the central point of contact between Sales Persons, Purchasing Agents, Accounting Staff and Clients to advise on project status and resolve any issues as they arise.
- Functions as either the primary or secondary point of contact for the client.
- Directs and performs all functions required to execute programs and projects on time and within the scope of work.
- Tracks costs and enters work orders required to initiate shipping and invoicing.
- Helps devise technical solutions, identifies and assembles required resources, and manages scope, schedule and cost in accordance with project parameters.
- Coordinates deliveries with GC’s when working on projects sites as required.
- Initiates and facilitates meetings required to keep project on track.
- Compiles and communicates required reporting for clients.
- Identifies project changes and tracks additional labor and materials.
- Keeps all required internal and external clients up-to-date on project status, including problems and solutions.
- Anticipates and provides timely solutions to issues regarding quality, schedule, inventory and distribution.
- Problem solves through issues regarding distribution, inventory, quality, schedule and anything additional that may arise with a given project.
- Develops and/or hires qualified personnel to fill Account Management openings.
- Occasionally travels out of the local area to meet with clients and/or assist with product installations.
- Protects the integrity of all sales data and information.
- Provides technical product application information to staff and to customers.
- Attends Executive Committee meetings and other departmental meetings as requested. May lead such meetings.
- Other duties as assigned.
RESPONSIBILITES: The Director of Account Management is responsible for the following:
- Adhering to the codes of the company’s Employee Manual.
- Maintaining a constructive environment at work. This includes self-evaluating work performance, on a fair basis.
- Developing and adhering to written Standard Operating Procedures for all aspects of the position.
- Adhering to departmental operating guidelines.
- Providing insightful and enthusiastic teamwork that generally creates positive attitudes and builds supportive morale.
- Working well with coworkers and supervisors, avoiding conflicts and confrontations that result in a tense and unproductive working environment.
- Participating in training meetings when needed. This includes learning product knowledge and procedural proficiencies.
- Conducting all operations within established budgets.
- Using and submitting all forms and reports in a complete, accurate and timely basis. This includes respecting and maintaining proper filing systems.
- Ensuring your work area is clean and presentable to customers and other visitors.
- Maintaining a reasonable work environment and obeying safe working practices at all times.
- Treating customers with courtesy at all times.
- Maintaining confidentiality on all corporate subject so classified.
PERFORMANCE REQUIREMENTS: The following are required of the Director of Account Management:
- To meet or beat all budgets, time schedules, and performance evaluation goals at least 95% of the time, without sacrificing quality or safety.
- Special Reports: All periodic reports such as monthly and quarterly analysis of sales by customer, and service line are performed and analyzed.
- Sales Policies: All approved corporate policies regarding sales are implemented and enforced within the Account Management Department.
- Goals and Objectives: Goals and objectives for short and long term planning are established and implemented and then reviewed at least once annually and monitored at least quarterly.
- Communications:
- Attends regular management meetings for upper management personnel and participate as required.
- Regularly solicits feedback from all employees of the Account Management Department for improvements in the operations of the department and the company.
- Communicates with all employees to encourage open feedback on critical issues facing the company.
- Personnel:
- All personnel reporting to him/her have a current (within the last 12 months) performance evaluation in which the overall rating is satisfactory or better; and contains an action plan for performance improvement if necessary.
- All key employee job descriptions have been reviewed and updated at least once, if needed, during the past twelve months.
- All major employee grievances brought to his/her attention are addressed promptly and resolved quickly.
EDUCATION / PERFORMANCE REQUIREMENTS: The Director of Account Management should possess the following:
- Bachelor’s degree or equivalent in a related discipline is preferred. Related experience will be considered.
- Three (3) years of Sales or Management experience preferred.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- General math skills required.
- Knowledge of the apparel and/or footwear industry or retail merchandising preferred. Store fixture knowledge a plus.
- Must be able to conceptualize in 3 dimensions and read store layouts or fixture drawings.
- Basic knowledge of production processes typically using wood and metal preferred.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Wholesale
SALARY
$186k-243k (estimate)
POST DATE
04/05/2024
EXPIRATION DATE
06/04/2024
WEBSITE
gbliquidations.com
HEADQUARTERS
PORTLAND, OR
SIZE
25 - 50
TYPE
Private
CEO
JOHN V PHILLIPS
REVENUE
$5M - $10M
INDUSTRY
Wholesale
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